QRS (Quality Recording Solutions) Give Very Best Advice About Telephone And Radio Loggers In Augusta, Georgia
Our main mission right here at Quality Recording Solutions is to provide a much safer community for everyone and to offer support to public safety professionals. We want to do all these with the use of customized and friendly services and all of it will be probable with our updated, affordable and trusted voice and data recordings meant for public safety and support businesses situated in the Southeast.
We're providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you could anticipate that we've got everything that the organizations in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was launched in 2000 and it has developed in Roswell, Georgia. The organization always followed its value and also their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They fully understand that taking care of a happy and fulfilled team of experts can give them higher quality service and customer relations so they have always been centering on this aspect.
We have over 4 decades of experience in this industry and we've got team members that are beloved and trusted leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will certainly know us.
The value of the business actually begins on the culture and personal relationships with the clientele. We can undoubtedly provide the best technical and customized customer service while we're doing what we do. We always kept everything concentrated and deliberate and we concentrate on quality. We've got been supplying a stellar product line in the Eventide Recording Equipment. Our present solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You can have a look at our website to learn more about us, our product and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're supplying services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought a lot of things on the table that could encourage his team members.
The favorite piece of advice that John always says is: take care of your clients or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the demands of our customers and he is also the one that deals with our team to ensure that everything will be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to provide the best for the consumers.
Mark Maier
Mark has always been known as a fearless Service Manager and the backbone of the company. He was a multi-tasker and he always makes sure that our technology is updated and running properly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work since he recognizes that a playback may help someone.
The merchandise:
Eventide
Are you searching for an simple to use recording solution that is secure and reliable? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are really easy to use over the help of MediaWorks software that you can access over the internet or a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance consistently frequently to make certain that they are going to meet the demands of the customers. If you'd like to know more about MediaWorks, you could always read it on the MediaWorks tab to understand more of its features. You can undoubtedly talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This can actually let the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could connect you to your NexLog Recorder. You may access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also enable you to make quick call replay and browsing and this may also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of related calls on the saved incidents. Every incident can be managed through a dedicated tab along with its graphical timeline view. This may allow you to control multiple incidents in only one screen. When the additional calls are located, they would be copied in an existing incident and enable you to make a complete set of related calls or media.
If you want to be sure that it'll be easier, incidents might be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and also the personal experience as consumers. We always pay attention to your satisfaction above all else and we will do everything to make sure that you'd be pleased and your units will be properly installed. We also have skilled engineers that take pride in their great service and product installation in Lake City, FL.
We even have service departments which are ready to manage your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Chattanooga, TN to help suit the needs of the agency. Our typical offerings will usually fall into 3 categories, but we can create custom maintenance plans that might fit the requirements of the consumers.
Standard
The standard service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You could also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the corporation hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer can have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days per week. The software updates will also be available. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions may also provide complimentary web training during the warranty to period to ensure that you and the team will be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to ensure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will make sure that we will offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
Over the sessions, you and the team will be guided throughout the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We might also provide reconditioned systems that were actually refurbished to the main performance specifications. You should call us today to learn more.