QRS (Quality Recording Solutions) Offer Us Good Tips About Telephone Recorders In Birmingham, AL
Our mission here in Quality Recording Solutions is to make the neighborhoods a much safer place, provide support to the public safety specialists and to achieve these through the best services feasible. We will make it feasible by giving you inexpensive, efficient, updates and trusted voice and data recording samples to public safety and also support companies in the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you may anticipate that we've got everything that you need to provide the requirements of companies in Cookeville, TN.
The History And Culture Of The organization
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The company maintained its values over the years and their dedication to the difficult work and work balance of their employees.
For all these years, the business has flourished due to these values. We understand the nurturing a fulfilled and happy team of experts can bring higher quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the corporation begins on the culture and personal relationships with the consumers. We can provide unparalleled technical and individualized customer service while we do what we do well. We always kept our growth focused and deliberate and we focus on quality more than anything else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for no less than 7 years for all our products.
You can check out our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the people that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches over the help of giveaways and contributions to customer sites and festivities.
Service Area
We serve various businesses in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a big fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably a fantastic leader and he has brought plenty of things on the table to encourage his team members.
The favorite advice that he typically gives is: take care of your consumers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very dedicated to his work and he offers the requirements of the buyers.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all enough time as he can very easily know and offer the needs of the buyers.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology can be updated and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is inspired in his work since he understands that the playback of a call can help somebody else.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reliable? You don't have to go anywhere else since the Eventide recording samples is what you require.
These recorders are easy to use through the help of MediaWorks software and you can also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can improve continuously regularly to be sure that they'll meet the demands of the customers. If you want to learn more about MediaWorks, you may always read it on the MediaWorks tab to know about its capabilities. You could also talk to us if you want to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will absolutely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You may access this through the web browser and in your secure network or also through the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay rapidly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and much more.
MediaWorks PLUS software allows you to organize groups of connected calls into saved incidents. Every incident will actually be available for management on a devoted tab along with a graphical timeline view. This can enable you to handle multiple incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To ensure that it will be easier in the future, incidents can be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and the personal experience of customers. We always pay attention to your satisfaction and we are going to do the best that we can to be sure that you'll be pleased with the units.
We've got skilled engineers which are very professional and they provide terrific service and product installation in Mobile, AL.
We've got service departments which are already prepared to deal with the system together with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you could have an expert system.
Service
Quality Recording Solutions can offer multiple service agreements in Meridian, MS to help suit the demands of the agency. Our typical offerings will normally fall into 3 groups, but we can create custom maintenance plans that may fit the requirements of the buyers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There will be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer may have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software improvements and 24/7 monitoring can also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to offer complimentary web training during the warranty period to make sure that your team can have the knowledge to use the software. We always want you to enjoy this experience with the products so we will do everything to be sure that you're confident in using the tools. We're going to be sure that we will offer you with on-site training at time of installation and also provide web-training over the first-year warranty and While it is under service contract.
Throughout the sessions, you and your team may be guided step by step over the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the radio recorder as technology ages.
We will even provide reconditioned systems which are actually refurbished to the main performance specifications. You'll be able to contact us to learn more information on the service.