QRS (Quality Recording Solutions) Offer Best Tips Covering Radio Recorders In Knoxville, Tennessee
Our mission right here at Quality Recording Solutions is to give a safer community for all and to help support public safety experts. We would like to do these through personalized and friendly services. All of these can be possible with our up-to-date, reliable and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we certainly have the best equipment to take care of and offer the demands of organizations in Johnson City, TN.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The organization has always maintained its core values, strong devotion to family values, tough work and also work balance for all the employees.
For all these years, the corporation has flourished due to these values. We know that to be able to provide higher quality service and customer relations, we need to have a happy and satisfied team of experts. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization begins on the culture and personal relationships with the clientele. We will offer unparalleled technical and personalized customer service while we offer what we do. We will always keep our growth focused and intentional and we are going to also concentrate on quality.
We've got been providing a stellar product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for more than 7 years.
You will be able to confirm our website to understand more about us and our products and services. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We serve several agencies in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of assistance is: take care of your clients or someone else will.
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to give the demands of our buyers and he is also the one that manages our team to ensure that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even when he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to offer fantastic services to customers.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the corporation. He is a multi-tasker and he always guarantees that our technology can be up to date and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trusted and he is always inspired in his work since he recognizes that the a playback of a call can unquestionably help someone else.
The items:
Eventide
If you want to find an easy to use recording solution that's secure and reliable, you don't need to go elsewhere since Eventide recording solutions is here to help you. These recorders are extremely easy to use if you can use MediaWorks software and they're accessible on the web or using your desktop application, which will make the Eventide recorder more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software constantly and they do this regularly to be sure that they can meet the demands of consumers. If you would like to know more about MediaWorks, you could read this on the MediaWorks tab to understand its features. If you'd like a live demo of the product, you could speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will hook you up to your NexLog Recorder. You'll be able to access it through the web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also permit you to make quick call browsing and replay and it can include an advanced two-dimensional graphical timeline view, instant recall mode, spoken date and time announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of associated calls into saved incidents. Every incident can always be managed on a committed tab along with its own graphical timeline view. This will allow you to control multiple incidents in one screen.
When the additional calls are located already, they're going to definitely be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To be sure that it'll be easier, incidents can always be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as clients. We pay attention to your satisfaction and we're going to do everything to ensure that you'd be pleased and your units will be installed. We also have skilled engineers that take pride in their terrific service and product installation in Gainesville, FL.
We even have service departments which are ready to take care of your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a professional system.
Service
Quality recording samples can offer multiple service agreements in Meridian, MS to help suit the demands of the agency. Our offers usually fall into 3 groups, but we may make custom maintenance plans based on your needs.
Standard
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor could be included. You could anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There will be software updates and remote monitoring. In this type of plan, a service charge will be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The Software updates can be available as well as 24/7 monitoring. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can also offer complimentary web training during the warranty to period to ensure that you and the team will be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we will do everything to make sure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will make sure that we're going to offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always offer services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the clients to help maintain the performance of their voice recorder as technology ages. You could call us to learn more about this.