QRS (Quality Recording Solutions) Offer You Very Best Hints On Digital Logging Recorders In Columbus, GA
Our primary mission right here at Quality Recording Solutions is to offer a more secure community for everyone and to offer support to public safety experts. We want to do all these with the use of individualized and friendly services and all of it is going to be probable with our up-to-date, affordable and dependable voice and data recording samples meant for public safety and support organizations situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can anticipate that we have everything that the companies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The company always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They totally know that looking after a happy and satisfied team of professionals may help bring higher quality service and customer relations so they have been centering on this aspect.
We've got more than 4 decades of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the corporation starts on the culture and personal relationships with clients. We can undoubtedly offer the best technical and personalized customer service while we're doing what we do. We always kept our growth deliberate and concentrated and we are centering on quality. We have been offering an incredible product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS can even support legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for these products for over 7 years.
You may check out our website to learn more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We serve various agencies in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is a proud member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became a great leader and he was able to bring many things on the table that could encourage the team. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the needs of the customers and he is also the one who manages our team to be sure that everything can be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to give the best for the clients.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always makes sure that our technology is updated and running correctly.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in since he already understands that a playback might help somebody else.
Our Products:
Eventide
Do you want to find a recording solution that is easy to use, secure and reliable? You don't have to look elsewhere because Eventide recordings is what you are searching for.
These recorders are incredibly easy to use through the MediaWorks software and it can be accessed through the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide also increases its software regularly to help meet the demands of the consumers and at QRS keep the system updated.
If you want to understand more about MediaWorks, you can read it on the MediaWorks tab and find out about the features of the software. You may call us now if you will need to set up a live demo of the product and we will show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may absolutely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You will be able to access this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of associated calls on the saved incidents since every incident will certainly be managed through a dedicated tab together with its graphical timeline view. This can be a good strategy to manage multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you want to have an easier time, the incidents could be saved remotely on the source 911 recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the items that we supply and also the personal experience of our buyers. We always pay attention to your satisfaction and we're going to do the best that we can to be sure that you are going to be pleased with the units.
We have skilled engineers which are very professional and they provide terrific service and product installation in Athens, GA.
We presently have service departments that are prepared to manage the system along with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you may have a professional system.
Service
Quality Recording Solutions will provide multiple service agreements in Hattiesburg, MS to suit the needs of the agency. Our offerings generally fall into 3 categories, but we can provide custom maintenance plans that might fit the requirements of the consumers.
Normal
The regular agreement will actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor will be included and you may anticipate that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You must know that software updates and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software improvements might be available and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to make certain that the team could have the knowledge in using the software. We want you to enjoy the usage of our products so we're going to ensure that you will be confident to use these tools. We can provide on-site training at the time of installation and provide web-training through the 1st year warranty and while it is under service contract.
On these sessions, you and your team could be guided throughout the procedure and learn the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the clients to help maintain the performance of their telephone recorder as technology ages. You may also call us to understand more about this.