Quality Recording Solutions Provide Best Hints On Voice Loggers In Tallahassee, FL
Our mission right here at Quality Recording Solutions is to give a more secure community for all and to help support public safety specialists. We wish to attain all these through individualized and friendly services. These things could be feasible because of our up-to-date, affordable and trustworthy voice and data recording samples meant for public safety and support agencies in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to take care of and offer the demands of organizations in Cookeville, TN.
The History And Culture Of The company
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The corporation maintained its values over the years and their commitment to the hard work and work balance of their employees.
This is actually the principal explanation why the business has been flouring for all these years. We all know that to be able to provide higher quality service and customer relations, we need to have a happy and satisfied team of specialists. We've got more than 4 decades of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we're.
The value of the corporation will begin on the culture and personal relationships with your consumers. We may offer unparalleled technical and customized customer service while we provide what we do. We are going to always keep our growth concentrated and deliberate and we will also focus on quality.
We have been offering a fantastic product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the existing products in the communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for more than 7 years.
You'll be able to check our website to know more about us and our products and services. We could also enjoy giving back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches with the aid of special gifts and contributions to customer sites and festivities.
Service Area
We serve various companies in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We're already excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a fantastic leader indeed. He brought many things on the table that could encourage his team members.
The favorite advice that he usually gives is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to offer the requirements of the consumers and he is also the one who manages our team to make certain that everything will be properly implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to provide the best for the clients.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running correctly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is reliable and he is known to inspire others through his work since he knows that a playback of a call can help someone else.
The Products:
Eventide
If you want to discover an easy to use recording solution that is secure and trustworthy, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are very simple to use if you can use MediaWorks software and they are accessible on the web or using your desktop application, which may make the Eventide recorder more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can enhance their software consistently and they could do this on a regular basis to ensure that they can meet the demands of the buyers. If you would like to understand more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. You may also speak with us if you would like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support stadnards-compliant NG911 event logging web service that can enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This may let the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software needed to connect to the NexLog Recorder. You could access this using your web browser and in your secure network or also over the desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it'll include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software could also enable you to organize groups of connected calls into saved incidents. Every incident would really be accessible for management on a committed tab along with a graphical timeline view. This may permit you to handle different incidents in one screen.
When the additional calls are located already, they are going to surely be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To make certain that it's going to be easier in the foreseeable future, incidents can be remotely saved on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience as customers. We consider your satisfaction above all else and we're going to do everything to ensure that you'll be pleased and your units can be installed.
We have skilled engineers that are very professional and they offer great service and product installation in Vicksburg, MS.
We have service departments that are already ready to handle the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to guarantee that you will have a specialist system.
Service
Quality Recording Solutions can definitely provide multiples of service agreements in Huntsville, AL to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we will be able to create custom maintenance plans to fit the needs of every customer.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. Also, you may expect software updates and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There may also be software updates included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer could be spending money on the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring can also be included on the premium package. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can permit you to offer complimentary web training throughout the warranty period to make certain that the team would have the knowledge to use the software. We want you to have fun and enjoy the experience with the products so we're going to ensure that you're confident in using the tools. We are going to also make sure that we can provide on-site training at the time of installation and offer web-training on the first-year warranty and while it is under service contract.
Throughout the sessions, you and your team can be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the telephone recorder as technology ages. We may also offer reconditioned systems that were actually refurbished to the main performance specifications. You must call us at this time to learn more.