Quality Recording Solutions Offer Very Best Ideas About Voice Loggers In Atlanta, GA
Our mission here at Quality Recording Solutions is to help make the communities a much safer place, aid the public safety specialists and to accomplish all this through customized and friendly services. We may make it possible by providing up-to-date, reliable, affordable and efficient voice and data recording solutions to all the public safety and support companies found at the Southeast.
We've got plenty of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could anticipate that we have the correct equipment to provide the requirements of any agencies in Columbus, GA.
The History And Culture Of The business
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The company maintained its values over the years and their commitment to the hard work and work balance of their employees.
This is actually the principal explanation why the business has been flouring for all these years. We know the looking after a satisfied and happy team of experts can bring better quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the company would actually start on the culture and personal relationships with the clientele. We can definitely offer unparalleled technical and individualized customer service while we are providing what we do. We've got always kept our growth concentrated and deliberate and we are always concentrating on quality above all else.
We've got been supplying a stellar product line in the Eventide Recording Equipment. We are supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for no less than 7 years for all our products.
You'll be able to confirm our website to understand more about us and our services and products. We may also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by honoring the dispatches over the help of special gifts and contributions to customer sites and festivities.
Service Area
We serve different agencies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We're already excited to share and provide our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all these talents, interests and experiences, John is an incredible and exceptional leader and he also brought a lot of things on the table to help encourage the team members. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very dedicated to his work and he offers the requirements of the customers.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to be sure that they can provide the needs of the customers at all times.
Mark Maier
Mark is referred to as a fearless Service Manager and the backbone of the organization. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in because he already understands that a playback might help someone else.
The Products:
Eventide
Do you would like to hunt for an simple to use recording solution that's both dependable and secure? You do not have to go elsewhere since the Eventide recordings is what you need.
These recorders are easy to use with the aid of MediaWorks software and you can also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is improving consistently regularly to make certain that they could meet the demands of the consumers. If you want to learn more about MediaWorks, you may always read it on the MediaWorks tab to understand about its capabilities. If you want to have a live demo of the product, you can call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may unquestionably allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will hook you up to the NexLog Recorder. You can access this using your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software may also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software may also enable you to organize groups of linked calls into saved incidents. Every incident can then be managed on a committed tab together with its very own graphical timeline view. This may permit you to manage different incidents in one screen.
Once additional calls are located, they will be copied through an existing incident and permit you to build-up a complete set of related media or calls. To ensure that it will be easier in the future, incidents might be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of consumers. We always pay attention to your satisfaction and we are going to do the best that we can to make certain that you will be pleased with the units.
We absolutely have the best and the most skilled engineers which could provide fantastic service and product installation in Florence, AL.
We currently have service departments that are prepared to deal with the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you will have a professional system.
Service
Quality Recording Solutions can absolutely provide multiples of service agreements in Huntsville, AL to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we will be able to create custom maintenance plans to fit the demands of every customer.
Normal
Regular service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor can be included. Also, you may anticipate software improvements and 24/7 remote monitoring. A service charge may be incurred for any service that's asked for outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and provides access to the help desk. There can also be software updates included along with remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customer will be spending money on the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days each week. Software improvements and also 24/7 monitoring may also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions will be able to offer web training during the warranty period to ensure that you and your team would know the way to use your software.
We will always want you to enjoy the experience with the products that we're providing so we're going to do what we can to ensure that you can be confident in using these tools and make it an asset for your agency.
To make this probable, we will offer you with on-site training at the time of the installation and we're going to offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you can maintain the performance of your radio recorder as technology ages.
We also provide reconditioned systems that have been refurbished to the main performance specifications. You'll be able to contact us to find out more information on the service.