Quality Recording Solutions Give Us Reliable Guidance About Digital Logging Recorders In Birmingham, AL
The principal mission of Quality Recording Solutions is to make the neighborhoods a much safer place to be, offer support to public safety experts and also to attain these through the best services. We could make it possible by providing up-to-date, dependable, inexpensive and effective voice and data recording solutions to all the public safety and support businesses located at the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you may expect that we have everything that you must provide the requirements of businesses in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions was founded in 2000 and it has developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They entirely know that taking care of a happy and satisfied team of professionals can help bring higher quality service and customer relations so they have been centering on this aspect.
We have more than 4 decades of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the organization actually begins on the culture and personal relationships with clients. We can absolutely provide the best technical and customized customer service while we're doing what we do. We always kept our growth intentional and concentrated and we're focusing on quality. We have been providing a great product line in the Eventide Recording Equipment. Our solutions are presently offering analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS may even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also provide support for the products for 7 years.
You can always check our website to know more about us, our services and products. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving various companies in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're already excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John certainly leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or someone else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in supplying the demands of clients and he also manages our team to make certain that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more about how to give fantastic services to clients.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the company. He was a multi-tasker and he always makes sure that our technology is up-to-date and running correctly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is trustworthy and he is known to inspire others through his work as he knows that a playback of a call may help someone else.
The items:
Eventide
Are you searching for an simple to use recording solution that's secure and reputable? You don't have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are easy to use with the help of MediaWorks software and you may also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve consistently regularly to ensure that they are going to meet the demands of the consumers. If you'd like to find out more about MediaWorks, you could always read it on the MediaWorks tab to learn about its capabilities. You may definitely talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can allow the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might connect you to your NexLog Recorder is MediaWorks. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can also enable you to make quick call replay and browsing and this can also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software may help you organize groups of linked calls. Every incident can be managed through a dedicated tab along with its graphical timeline view. This can enable you to manage multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and allow you to build a complete set of related calls or media.
If you want to make sure that it'll be easier, incidents can be saved remotely on the source digital logging recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we deliver and also the personal experience as customers. We always pay attention to your satisfaction above all else and we are going to do everything to ensure that you'd be pleased and your units will be correctly installed. We've got skilled engineers who are proud of their wonderful service and product installation in Vicksburg, MS.
We also have service departments that are prepared to take care of your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make sure that you will have an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Hattiesburg, MS to help suit the needs of the agency. Our offers normally fall into 3 categories, but we can make custom maintenance plans based on your needs.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will only be incurred outside of the organization hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There could be software improvements and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The Software improvements will be available as well as 24/7 monitoring. You are going to not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can be able to allow you to offer complimentary web training through the warranty period to make sure that the team can be knowledgeable to use the software. We will want you to enjoy the experience with the products so we are going to do everything to make certain that you'll be confident when you are using the tools. We will make sure that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
Throughout the sessions, you and your team could be guided step by step through the features of the software. Our primary goal is to help you go out feeling at ease because you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the telephone recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. To learn more info about the service, you could contact us at this time.