Quality Recording Solutions Give Top Suggestions Covering Digital Logging Recorders In Jackson, Mississippi
The main mission of Quality Recording Solutions is to make the communities a safer place to be, provide support to public safety professionals and also to accomplish these over the best services. We may make it feasible by offering up-to-date, trustworthy, affordable and efficient voice and data recordings to all the public safety and support organizations found at the Southeast.
We already have plenty of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you could anticipate that we've got everything that you must offer the requirements of businesses in Albany, GA.
History And Culture Of The organization
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization is always focused on its core values and its devotion to family values. They always see the hard work and work balance for the employees since they realize that having a happy and fulfilled team of experts will offer better service quality as well as customer relations. We've got more than forty years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we're.
The value of the organization is actually on the culture and personal relationships with our customers. We can offer the best individualized and technical customer service while doing what we can do. We are going to always keep our growth intentional and focused and we will concentrate on the quality of the services as well. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
As of right now, QRS is helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for at least 7 years.
If you'd like to know more about this, you could always check our website. We've got services and products included there.
We are also known to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by way of special gifts and contributions to festivities.
Service Area
We are serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're very excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He was a member of APCO and NENA and he took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is surely a great leader and he has brought a lot of things on the table to encourage his team members.
The favorite assistance that he usually gives is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and creates surveys to installation and training.
He is very devoted to meet the requirements of the clients with the best ability that he can muster and he manages our team to ensure that everything could be implemented smoothly. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will always meet the requirements of our customers.
Mark Maier
Mark is surely our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up to date and make certain that they are running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work since he knows that it would help other individuals.
The Products:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reputable? You do not have to go elsewhere as the Eventide recording solutions is what you need.
These recorders are easy to use with the aid of MediaWorks software and you may also access this online or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks might also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is constantly improving their software regularly to ensure that they can meet the demands of the consumers. If you'd like to understand more about MediaWorks, you can always read it on the MediaWorks tab to know more of its features. You can also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that will permit you to connect to your NexLog Recorder. You could access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even enable you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a terrific help to organize groups of linked calls on the saved incidents because every incident will be managed through a committed tab together with its graphical timeline view. This may absolutely be an excellent strategy to control different incidents in one screen.
When the additional calls are located, they would be copied in an existing incident and enable you to develop a complete set of appropriate media or calls. If you'll like this make this easier, incidents might be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the items that we deliver and also the personal experience as customers. We always pay attention to your satisfaction above all else and we are going to do everything to ensure that you would be pleased and your units can be properly installed. We also have skilled engineers that take pride in their great service and product installation in Rome, GA.
We even have service departments that are ready to handle your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to be sure that you could have a professional system.
Service
Quality recordings will offer multiple service agreements in Montgomery, AL to help suit the demands of the agency. Our offerings commonly fall into 3 different groups, but we are going to be able to create a custom maintenance plan that may fit your needs.
Normal
The regular service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor could be included. You can anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you are going to avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days weekly. The Software improvements will be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can also offer complimentary web training during the warranty to period to ensure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we will do everything to ensure that you'll be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at the time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You may also call us to understand more about this.