Quality Recording Solutions Give You Excellent Recommends On Voice Loggers In Biloxi, Mississippi
Our mission at Quality Recording Solutions is to actually offer a more secure community for everybody and to support public safety specialists. We would like to do these through individualized and friendly services. All of these could be feasible with our updated, dependable and affordable voice and data recordings for public safety and support organizations in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to deal with and provide the requirements of businesses in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They fully understand that nurturing a happy and satisfied team of professionals can give them higher quality service and customer relations so they have always been centering on this aspect.
We have over 4 decades of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will surely know us.
The value of the business starts on the culture and personal relationships with clients. We will be able to provide unparalleled technical and individualized customer service while we do what we do. We always kept everything targeted and deliberate and we concentrate on quality. We've got been supplying a stellar product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to provide support for these products for 7 years.
You can check out our website to learn more about us, our product and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're providing services to different businesses situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're very eager to provide our great quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he actually launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of assistance is: take care of your consumers or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also makes surveys to installation and training. He is dedicated to his work and he offers the needs of the customers. He is also the one that guarantees that everything could be effectively implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time since he can easily know and provide the requirements of the consumers.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up to date and running correctly.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very trustworthy and he can inspire others through his work as he knows that a playback may help someone.
The items:
Eventide
Do you wish to seek out an simple to use recording solution that's both reputable and secure? You don't need to go anywhere else since the Eventide recording samples is what you need.
These recorders are really easy to use through the assistance of MediaWorks software that you could access over the internet or a desktop application, which can make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide can enhance constantly regularly to be sure that they'll meet the demands of the buyers. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You may definitely talk to us if you would like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may permit the other NG911 subsystems to receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may allow you to connect your NexLog Recorder. You will be able to get into this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to allow you to make a quick call and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be an incredible help to organize groups of related calls on the saved incidents because every incident will be managed through a committed tab along with its graphical timeline view. This will permit you to deal with multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and allow you to create a complete set of related media or calls. If you'd like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're committed to the products that we are delivering and also the personal experience as consumers. It's very important to meet our clients and we are going to do everything to ensure that you will be pleased and your units will be appropriately installed. We have skilled field engineers that takes pride in their speedy service and product installation in Waycross, GA.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you are going to be equipped with a professional system.
Service
Quality Recording Solutions can surely provide multiples of service agreements in Biloxi, MS to suit the requirements of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we are going to be able to create custom maintenance plans that will fit your needs.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. Also, you may anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There may also be software improvements included along with remote monitoring. With this plan, a service charge could be incurred for on-site service and the buyers will pay money for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make sure that the team may have the knowledge to use the software. We unquestionably want you to enjoy using our products so we are going to ensure that you would be confident in using these tools. We are going to provide you with on-site training at the time of installation and offer web-training over the first-year warranty and while it is under service contract.
On these sessions, you and your team will be guided through the procedure and learn the features of the software. Our goal is for you to make use of the product feeling at ease and you entirely know the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the customers to help maintain the performance of their radio recorder as technology ages. To learn more about this, you may call us directly.