Quality Recording Solutions Give Us Very Best Guidelines Covering Eventide Recorders In Chattanooga, Tennessee
Our mission here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety specialists. We will do all these through the use of personalized and friendly services and it's going to be probable with our up to date, trustworthy and inexpensive voice and data recordings for public safety and support companies in the Southeast.
We already have a lot of experience in serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can anticipate that we already have the tools to deal with businesses in Macon, GA.
The History And Culture Of The company
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The organization maintained its values through the years and their devotion to the hard work and work balance of their employees.
This is actually the main explanation why the business has been flouring for all these years. We understand that to be able to offer higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We have more than Forty years of experience in this industry and our team members are absolutely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the business would actually start on the culture and personal relationships with the consumers. We can absolutely provide unparalleled technical and individualized customer service while we are giving what we do. We always kept our growth targeted and intentional and we focus on quality above all else.
We've got been supplying a stellar product line in the Eventide Recording Equipment. Our solutions will offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for a minimum of 7 years for all our products.
You may have a look at our website to understand more about us, our product and the services that we offer. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We are providing services to different companies situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We are absolutely eager to offer wonderful quality products and services to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is a fantastic and exceptional leader and he has brought many things on the table to encourage every member of the team.
The favorite piece of assistance that John always says is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is very devoted to what he is doing and he provide the demands of the buyers and also the one who deals with our team to be sure that everything could be implemented correctly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to ensure that they could provide the requirements of the consumers at all times.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up-to-date.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work as he sees that a playback may help someone.
Our Products:
Eventide
Do you want to look for a secure, reputable and easy to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you're looking for!
These recorders are incredibly simple to use through the MediaWorks software and it may be accessed through the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we are QRS will keep your system updated.
To know more about MediaWorks, you may always read it on the MediaWorks tab to understand the capabilities of this software. You could call us now if you really need to set up a live demo of the product and we're going to show how will help you.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service can be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You will be able to get into it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would enable you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software could also allow you to organize groups of associated calls into saved incidents. Every incident would actually be accessible for management on a focused tab together with a graphical timeline view. This can enable you to deal with different incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and allow you to build-up a complete set of related media or calls. To guarantee that it would be easier in the foreseeable future, incidents can be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we supply and the personal experience as customers. We always pay attention to your satisfaction above all else and we are going to do everything to ensure that you'll be pleased and your units will be properly installed. We also have skilled engineers that take pride in their wonderful service and product installation in Waycross, GA.
We also have service departments that are ready to handle your system together with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have a specialist system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Chattanooga, TN to help suit the needs of the agency. Our typical offerings will normally fall into 3 groups, but we can create custom maintenance plans that may fit the requirements of the consumers.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You may also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the company hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There would be software updates and remote monitoring. In this type of plan, a service charge could be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It means that it's going to cover the service and full access to the help desk 24 hours a day and 7 days each week. The software updates may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can allow you to provide complimentary web training during the warranty period to make certain that the team would have the knowledge to use the software. We will want you to enjoy the experience with the merchandise so we are going to do everything to be sure that you are going to be confident when you're using the tools. We are going to be sure that we will offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team can be guided step by step through the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the telephone recorder as technology ages. We also provide reconditioned systems which are refurbished to the main performance specifications. You need to call us at this time to learn more.