QRS (Quality Recording Solutions) Provide Professional Suggestions On Voice Loggers In Chattanooga, Tennessee
Our mission here in Quality Recording Solutions is to make the towns a safer place, provide support to the public safety experts and to achieve these through the best services possible. We might make it probable by giving you inexpensive, effective, improvements and trustworthy voice and data recordings to public safety and also support companies in the Southeast.
We've got lots of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you could anticipate that we have the correct equipment to give the needs of any organizations in Johnson City, TN.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They completely realize that taking care of a happy and fulfilled team of professionals will help bring better quality service and customer relations so they've got been centering on this aspect.
We have more than 4 decades of combined experience in this industry and we also have team members that are trusted and beloved leaders in the public safety community in the east. If you will ask around the area, responders, officials and telecommunicators will certainly know us.
The value of the business begins on the culture and personal relationships with clients. We can absolutely provide the best technical and individualized customer service while we are doing what we do. We always kept everything targeted and deliberate and we concentrate on quality. We've got been giving an excellent product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers. QRS can even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the merchandise for 7 years.
You can check out our website to learn more about us, our product and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Location
We're giving our services to various organizations located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're definitely excited to provide wonderful quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is very dedicated to meet the requirements of the customers with the best ability that he can muster and he deals with our team to be sure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the consumers and offer them with the best products and services.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is a terrific multi-tasker and he can also keep our technology up-to-date and make certain that everything will run effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he sees that it will help other individuals.
Our Products:
Eventide
Are you looking for an easy-to-use recording solution that is both secure and trustworthy? You do not have to look elsewhere since the Eventide recording solution is what you're looking for!
These recorders are incredibly simple to use through the MediaWorks software and it can be accessed through the web or desktop application, which might make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide also increases its software on a regular basis to help meet the demands of the customers and at QRS keep the system up to date.
To learn more about MediaWorks, you may read it on the MediaWorks tab to find out about the capabilities of this software. You may call us now if you will need to set up a live demo of the product and we will show how may help you.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will certainly allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would hook you up to your NexLog Recorder. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software will help you organize groups of connected calls. Every incident will be managed through a dedicated tab together with its graphical timeline view. This can permit you to deal with multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you want to make certain that it'll be easier, incidents can be saved remotely on the source 911 recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as clients. We consider your satisfaction more than anything else and we will do everything to be sure that you will be pleased and your units can be installed.
We have the best engineers which will provide wonderful service and product installation in Mobile, AL.
We have service departments that are already ready to handle the system along with the professional expertise of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to be sure that you can get an expert system.
Service
Quality recording samples will offer multiple service agreements in Pensacola, FL to help suit the demands of the agency. Our typical offerings will typically fall into 3 categories, but we can create custom maintenance plans that will fit the requirements of the clients.
Standard
The normal service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor can be included. You can also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the company hours.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There will be some software improvements and remote monitoring. With this plan, a service charge could be incurred for on-site service and the customer can have to pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It implies that it's going to cover the service and full access to the help desk 24 hours a day and 7 days every week. The software updates will also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to enable you to provide complimentary web training throughout the warranty period to ensure that the team can be knowledgeable to make use of the software. We always want you to enjoy this experience with the items so we will do everything to make certain that you are confident in using the tools. We're going to be sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team can be guided step by step over the features of the software. Our goal is to help you learn everything that you have to find out about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You may also call us to know more about this.