QRS (Quality Recording Solutions) Offer Very Best Help About Voice Loggers In Huntsville, Alabama
Our mission at Quality Recording Solutions is to actually offer a more secure community for everyone and to support public safety professionals. We wish to do these with the aid of individualized and friendly services. All of these will be probable with our up-to-date, trusted and affordable voice and data recording samples for public safety and support businesses in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, financial institutions and more so we undoubtedly have the best equipment to handle and offer the requirements of companies in Jacksonville, FL.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They fully understand that nurturing a happy and fulfilled team of professionals can give them higher quality service and customer relations so they've got always been centering on this aspect.
We've got more than 40 years of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company begins on the culture and personal relationships with clientele. We can unquestionably offer unparalleled technical and customized customer service while we are doing what we do. We always kept everything concentrated and deliberate and we concentrate on quality. We have been supplying a stellar product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS may even support legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You must check our website to learn more about us, the merchandise that we offer and the services that we provide. We also enjoy giving back to the folks that we serve by joining and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We serve different agencies in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is an active member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John certainly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your buyers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very committed to meet the requirements of the buyers with the best ability that he can muster and he handles our team to make sure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the requirements of our consumers.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and up to date.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very trusted and he can inspire others through his work as he sees that a playback will help somebody.
The merchandise:
Eventide
If you'd like to find an easy to use recording solution that is secure and reputable, you do not need to go elsewhere since Eventide recording solutions is here to help you. These recorders are really simple to use with the aid of MediaWorks software and you can access them on the web or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks is supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software continually and they do this regularly to make sure that they could meet the demands of buyers. If you would like to find out more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. You may also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can definitely allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might connect you to your NexLog Recorder is MediaWorks. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this might include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of connected calls when it comes to the saved incidents. The incidents will be managed with a committed tab along with a graphical timeline view. This can help you control multiple incidents in one screen. Once the additional calls are located, they're going to be copied in an existing incident and allow you to create a complete set of related calls or media.
If you'd like to make certain that it's going to be easier, incidents may be saved remotely on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always devoted to the products that we supply and the personal experience as customers. Your satisfaction is always essential to us and we are going to do everything to make sure that you are going to be pleased and your units can be installed effectively. We've got skilled field engineers that takes pride in their speedy service and product installation in Lake City, FL.
The service department will surely be prepared to deal with the system along with the professional expertise that our team has to offer. By the installation of the new wiring and repairing existing installations, our team can team up with you to ensure that you are going to have an expert system.
Service
Quality Recording Solutions can unquestionably provide multiples of service agreements in Biloxi, MS to suit the demands of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we're going to be able to create custom maintenance plans that can fit your needs.
Normal
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. Also, you can anticipate software updates and 24/7 remote monitoring. A service charge might be incurred for any service that is requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There may also be software improvements included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer could be paying for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring could be included. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions will be able to provide web training through the warranty period to ensure that you and your team would know how to use your software.
We always want you to enjoy the experience with the items and we will do everything to make sure that you will be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at enough time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team will be guided throughout the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice recorder as technology ages. We might also provide reconditioned systems that were actually refurbished to the original performance specifications. You could call us to find out more about this.