QRS (Quality Recording Solutions) Provide You Best Info On Call Loggers In Birmingham, AL
Our principal mission here at Quality Recording Solutions is to provide a safer community for everybody and to offer support to public safety experts. We wish to do all these with the usage of individualized and friendly services and all of it's going to be possible with our up-to-date, affordable and dependable voice and data recordings meant for public safety and support businesses situated in the Southeast.
We're giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may anticipate that we've got everything that the organizations in Panama City, FL.
The History And Culture Of The business
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The company has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the business has flourished because of these values. We all know that to be able to provide higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We have over 4 decades of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the corporation starts on the culture and personal relationships with the customers. We can unquestionably provide unparalleled technical and personalized customer service while we are giving what we do. We've got always kept our growth targeted and deliberate and we're always centering on quality more than anything else.
We have been providing a fantastic product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the latest products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for more than 7 years.
You can check out our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the individuals that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very excited to give the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John surely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John generally says is: take care of your buyers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience originating from the initial planning and makes surveys to installation and training.
He is devoted to meet the demands of the clients to the best of his ability and he always handles our team to be sure that everything can be appropriately implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the merchandise that we provide can meet the requirements of the customers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up to date and make certain that they're running effectively. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work because he knows that the playback of a call may help someone.
The merchandise:
Eventide
When you need an easy-to-use recording solution that is both reliable and secure, you don't have to go anywhere else because Eventide recordings can help you. These recorders are really simple to use with the help of MediaWorks software and you can access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide can improve their software continually and they can do this regularly to make sure that they could meet the demands of the customers. If you want to know more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You could also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could connect you to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this might include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of linked calls on the saved incidents. The incidents could be managed with a devoted tab along with a graphical timeline view. This can help you deal with multiple incidents in one screen. When the additional calls are located, they're going to be copied in an existing incident and allow you to create a complete set of relevant calls or media.
If you want to be sure that it's going to be easier, incidents might be saved remotely on the source Call logger.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as consumers. We always consider your satisfaction above all else and we are going to do everything to make sure that you'll be pleased and your units could be properly installed. We have skilled engineers who are proud of their wonderful service and product installation in Lake City, FL.
We even have service departments which are ready to deal with your system together with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you will have a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Birmingham, AL to suit the demands of the agency. Our offerings frequently fall into 3 categories, but we will offer custom maintenance plans that may fit the needs of clients.
Standard
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can anticipate that there will be software improvements and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You have to realize that software updates and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will show that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software updates can be available and 24/7 monitoring. You are going to not need to take into consideration the parts and labor since they are all included.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We unquestionably want you to enjoy using our products so we're going to make certain that you'll be confident in using these tools. We're going to provide you with on-site training at enough time of installation and offer web-training throughout the first-year warranty and while it is under service contract.
On the sessions, you and the whole team would be guided in the procedure and learn about the features of the software. Our main goal is to actually help you use the product without difficulty and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the voice recorder as technology ages. We also provide reconditioned systems which are refurbished to the original performance specifications. You should call us today to learn more.