Quality Recording Solutions Give Very Best Assistance About Call Loggers In Murfreesboro, TN
The main mission of Quality Recording Solutions is to make the towns a safer place to be, provide support to public safety professionals and also to attain these through the best services. We may make it possible by providing up-to-date, reliable, inexpensive and effective voice and data recordings to all the public safety and support companies found at the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you may expect that we have everything that you must provide the requirements of companies in Albany, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They also pay attention to the hard work and work balance for the employees. They fully understand that looking after a happy and satisfied team of experts can give them higher quality service and customer relations so they have always been centering on this aspect.
We have more than 40 years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the corporation starts on the culture and personal relationships with clientele. We are going to be able to provide unparalleled technical and personalized customer service while we do what we do. We always keep our growth concentrated and deliberate and we will be centering on quality. We've got been providing an excellent product line in the Eventide Recording Equipment. Our solutions are presently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers. QRS may even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to provide support for these products for 7 years.
You have to check our website to learn more about us, the merchandise that we provide and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Location
We're supplying different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very excited to provide the best quality products and services for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Generally, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John undoubtedly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and makes surveys to installation and training.
He is always dedicated to meet the requirements of every customer to the best of his ability and he handles our team to ensure that they could implement everything correctly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to make certain that product offerings at QRS will invariably meet the requirements of our buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the company. He is known as a multi-tasker and he guarantees that our technology can be up-to-date and running efficiently. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very reliable and he is inspired in his work as he recognizes that the playback of a call will help somebody else.
The merchandise:
Eventide
If you want an easy-to-use recording solution that is both trusted and secure, you don't have to go anywhere else because Eventide recordings will help you. These recorders are extremely simple to use over the help of MediaWorks software and you can even access them on the net or through a desktop application, which may make the Eventide recorder more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide is improving their software continually and they do this regularly to ensure that they can meet the demands of customers. If you would like to learn more about MediaWorks, you may read this on the MediaWorks tab to learn more of its capabilities. If you'd like a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may actually enable the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will allow you to connect your NexLog Recorder. You could access it through the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software can even allow you to make a quick call replay and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also enable you to organize groups of linked calls on the saved incidents since every incident will surely be managed through a committed tab along with its graphical timeline view. This can certainly be a terrific strategy to manage different incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also allow you to create a complete set of relevant calls or media. If you'd like to make this easier, incidents can invariably be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are committed to the merchandise that we're delivering and also the personal experience as consumers. It's vitally important to satisfy our customers and we are going to do everything to be sure that you'll be pleased and your units can be correctly installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Mobile, AL.
The service department is prepared to take care of your system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you'll be equipped with a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Biloxi, MS to suit the needs of the agency. Our offerings will normally fall into 3 classes, but we will offer custom maintenance plans that will fit the needs of the buyers.
Normal
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also anticipate software improvements and 24/7 remote monitoring and the service will be charged outside of the company hours.
Telephone/Remote
This service agreement will undoubtedly cover remote support and provide access to the help desk. There may also be software updates and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will suggest that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software updates will become available and 24/7 monitoring. You are going to not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can be able to provide web training through the warranty period to be sure that you and your team would know how to use your software.
We are going to always want you to enjoy the experience with the merchandise that we are providing so we are going to do what we can to make certain that you could be confident in using these tools and make it an asset for your agency.
To do this, we're going to offer on-site training at enough time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team could be guided throughout the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice recorder as technology ages. We could also offer reconditioned systems that were actually refurbished to the original performance specifications. You have to call us today to learn more.