Quality Recording Solutions Offer Excellent Ideas About Voice Recorders In Jacksonville, Florida
Our primary mission at Quality Recording Solutions is to offer a much safer community for everyone and to also support public safety experts. We want to do all these with the use of individualized and friendly services and all of it is going to be probable with our up-to-date, inexpensive and reliable voice and data recordings meant for public safety and support companies situated in the Southeast.
We're giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may anticipate that we've got everything that the companies in Atlanta, GA.
History And Culture Of The corporation
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The corporation has always been focused on its core values and its strong devotion to family values. They always see the hard work and work balance for the employees because they know that having a happy and fulfilled team of professionals can provide better service quality as well as customer relations. We have more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we're.
The value of the company will always be on the culture and personal relationships with the consumers. We will offer the best technical and customized customer service and do what we do best. We always keep our growth concentrated and intentional and we can concentrate on the quality of the services. We have been offering the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for no less than 7 years.
If you'd like to understand more about this, you may always check our website. Our products and services are all there so you may check it out.
We're also known to give back to the folks that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We are going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by way of contributions and giveaways.
Service Location
We're giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John certainly leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John typically says is: take care of your consumers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is committed to his work and he offers the demands of the buyers. He is also the one that guarantees that everything can be effectively implemented.
Alex is currently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better as you would discover more about the needs and wants of individuals.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running appropriately.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is recognized to inspire others through his work as he sees that a playback of a call may help someone else.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and reliable? You do not have to go anywhere else since the Eventide recordings is what you require.
These recorders are really simple to use through the aid of MediaWorks software that you can access over the internet or a desktop application, which might make the telephone and radio logger more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continually frequently to be sure that they could meet the demands of the customers. If you want to understand more about MediaWorks, you may always read it on the MediaWorks tab to understand about its capabilities. You can definitely talk to us if you'd like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also obtain data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You could access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a terrific help to organize groups of linked calls on the saved incidents because every incident can be managed through a focused tab together with its graphical timeline view. This will unquestionably be an incredible strategy to manage different incidents in one screen.
Once the additional calls are located, they will be copied in an existing incident and enable you to build a complete set of appropriate media or calls. If you'd like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the merchandise that we supply and also the personal experience as buyers. We pay attention to your satisfaction and we're going to do everything to guarantee that you would be pleased and your units could be installed. We also have the best engineers that take pride in their fantastic service and product installation in Athens, GA.
We even have service departments which are ready to manage your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to make sure that you could have a professional system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Jackson, MS to suit the requirements of the agency. Our offerings will generally fall into 3 categories, but we can offer custom maintenance plans that could fit the demands of the buyers.
Standard
The standard agreement would really cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can anticipate that there will be software improvements and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to realize that software updates and remote monitoring are included. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which suggests that it may cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will certainly be available and 24/7 monitoring. You'll not need to worry about the parts and labor since they are included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This may be sure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the merchandise and we are going to do everything to make certain that you are going to be confident in using the tools that you must make it an asset for your agency's daily tasks.
To make this probable, we can provide you with on-site training at the time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We will offer you with service contracts so you could maintain the performance of your radio recorder as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. To learn more information about the service, you could contact us right now.