Quality Recording Solutions Provide You Best Suggestions On Call Loggers In Savannah, GA
Our mission at Quality Recording Solutions is to actually provide a much safer community for everybody and to support public safety experts. We wish to attain all these through individualized and friendly services. All of these will be possible through our updated, trustworthy and affordable voice and data recording solutions for all the public safety and support agencies found at the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to take care of and provide the requirements of companies in Macon, GA.
The History And Culture Of The business
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The organization has always maintained its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is the reason why the corporation has long been flourishing over the years. We understand the nurturing a fulfilled and happy team of professionals can bring higher quality service and customer relations. We've got more than 40 years of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know a lot of things about us.
The value of the organization will start on the culture and personal relationships with your clients. We can surely offer unparalleled technical and individualized customer service while we are giving what we do. We always kept our growth focused and intentional and we focus on quality more than anything else.
We have been giving an incredible product line in the Eventide Recording Equipment. We are supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also helping legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support and parts for more than 7 years.
You are going to be able to confirm our website to know more about us and our services and products. We might also enjoy giving back to the individuals that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're supplying services to different companies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very excited to offer the best quality services and products for you.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John absolutely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of the customers and he is also the one who deals with our team to be sure that everything could be appropriately implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student because he wants to offer the best for the customers.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the business. He is a multi-tasker and he always guarantees that our technology can be updated and effectively running. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can absolutely help someone else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and reliable? You do not have to look elsewhere as the Eventide recording solution is what you are trying to find!
These recorders are very easy to use over the MediaWorks software and it may be accessed through the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide also enhances its software regularly to help meet the demands of the buyers and at QRS keep the system up-to-date.
If you want to learn more about MediaWorks, you could read it on the MediaWorks tab and discover more about the features of the software. You can contact us if you want to set up a live demo of the product and we will show you how we can suit your needs.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You could access this through your web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can allow you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software may even permit you to organize groups of associated calls to saved incidents. Every incident would really be available for management on a committed tab along with a graphical timeline view. This will permit you to deal with multiple incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and permit you to build-up a complete set of appropriate media or calls. To be sure that it is going to be easier, incidents can invariably be remotely saved on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our buyers. We consider your satisfaction more than anything else and we're going to do everything to make sure that you'll be pleased and your units can be installed.
We have the best engineers that will offer fantastic service and product installation in Florence, AL.
We've got service departments which are already ready to take care of the system together with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you'll have a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Tupelo, MS to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that may fit your needs.
Normal
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You could even anticipate software updates and 24/7 remote monitoring. A service charge could be incurred for any service asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer could be spending money on the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This can cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring will also be included on the premium package. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We absolutely want you to enjoy using our products so we will make sure that you'll be confident in using these tools. We are going to offer you with on-site training at enough time of installation and offer web-training through the first-year warranty and while it's under service contract.
On these sessions, you and your team could be guided over the procedure and learn the features of the software. Our principal goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. You may also call us to understand more about this.