Quality Recording Solutions Give Us Very Best Ideas Covering Digital Logging Recorders In Murfreesboro, TN
Our primary mission at Quality Recording Solutions is to provide a much safer community for everyone and to also support public safety professionals. We're going to do all these through the use of individualized and friendly services and it is going to be feasible with our up-to-date, trustworthy and inexpensive voice and data recording solutions for public safety and support companies in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you could expect that we already have the tools to take care of agencies in Albany, GA.
The History And Culture Of The corporation
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The company maintained its values over the years and their devotion to the tough work and work balance of their employees.
This is the reason why the business has always been flourishing over the years. We understand the looking after a fulfilled and happy team of professionals can bring better quality service and customer relations. We have more than Forty years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the company would actually start on the culture and personal relationships with the consumers. We will offer unparalleled technical and customized customer service while we do what we do well. We are going to always keep our growth concentrated and deliberate and we are going to also concentrate on quality.
We've got been offering a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the existing products in the communication centers. QRS is also supporting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also provide support and parts for a minimum of 7 years for all our products.
You'll be able to examine our website to understand more about us and our services and products. We may also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We serve different companies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John surely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and produces surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he handles our team to ensure that they can implement everything properly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to ensure that the products that we provide can meet the needs of the customers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he sees that the a playback of a call can unquestionably help somebody else.
The items:
Eventide
If you want to find an easy to use recording solution that is secure and trustworthy, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are incredibly easy to use over the help of MediaWorks software and you could even access them online or through a desktop application, which could make the Eventide recorder more accessible.
MediaWorks is currently aiding integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software consistently and they can do this regularly to ensure that they could meet the demands of the customers. If you want to understand more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. When you need a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This will definitely allow other NG911 subsystems to obtain a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might permit you to connect to your NexLog Recorder. You'll be able to get into this through the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also permit you to organize groups of associated calls on the saved incidents since every incident will unquestionably be managed through a devoted tab along with its graphical timeline view. This may certainly be a fantastic strategy to control different incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of related media or calls. If you'd like this make this easier, incidents may be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and also the personal experience as consumers. We always pay attention to your satisfaction more than anything else and we're going to do everything to make sure that you would be pleased and your units could be appropriately installed. We also have skilled engineers that take pride in their terrific service and product installation in Vicksburg, MS.
We even have service departments which are ready to manage your system along with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Montgomery, AL to suit the needs of the agency. Our offerings often fall into 3 classes, but we may offer custom maintenance plans that will fit the demands of buyers.
Regular
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor could be included and you can expect that there will be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You need to realize that software improvements and remote monitoring are included. With this plan, a service charge will simply be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it could cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates will undoubtedly be available and 24/7 monitoring. You will not need to worry about the parts and labor because they are included.
Training
Quality Recording Solution will offer you with the best web training during the warranty period. This may ensure that you and your team can use the software to its full potential.
We always want you to enjoy the experience with the items and we are going to do everything to make sure that you are going to be confident in using the tools that you need to make it an asset for your agency's daily tasks.
To do this, we might make sure that we will offer you with on-site training at time of installation and we provide web-training through the first-year warranty and while under service contract.
During the sessions, you and the team will be guided through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. To find out more about this, you could call us directly.