Quality Recording Solutions Give Us Very Best Ideas Covering Digital Logging Recorders In Chattanooga, TN
Our mission here in Quality Recording Solutions is to make the communities a more secure place, offer support to the public safety professionals and to accomplish these through the best services possible. We might make this feasible by providing updated, inexpensive, effective and dependable voice and data recording samples to public safety and support agencies in the Southeast.
We already have plenty of experience in servicing police stations, financial institutions, fire stations, 911 centers, government facilities, hospitals and more so you could expect that we have everything that you must provide the requirements of organizations in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its core values and their strong devotion to family values.
They pay attention to the hard work and work balance of their employees. They fully understand that looking after a happy and satisfied team of specialists can give them higher quality service and customer relations so they've got always been focusing on this aspect.
We've got more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business actually begins on the culture and personal relationships with the consumers. We can unquestionably offer the best technical and customized customer service while we are doing what we do. We always keep our growth concentrated and intentional and we are going to be focusing on quality. We have been giving a stellar product line in the Eventide Recording Equipment. Our solutions are giving analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers. QRS is also supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to provide support for these products for 7 years.
You could always check our website to know more about us, our products and services. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We serve several organizations in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John undoubtedly leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is very devoted to meet the needs of the clients with the best ability that he can muster and he deals with our team to ensure that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the requirements of the buyers and provide them with the best services and products.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the organization.
He is an excellent multi-tasker and he can also keep our technology updated and ensure that everything will run correctly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work since he understands that he will help other individuals.
The Products:
Eventide
Do you would like to hunt for an easy to use recording solution that is both trustworthy and secure? You don't have to go anywhere else since the Eventide recordings is what you require.
These recorders are simple to use with the aid of MediaWorks software and you may also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is continually improving their software on a regular basis to make sure that they can meet the demands of the consumers. If you want to learn more about MediaWorks, you can read this on the MediaWorks tab to understand its features. If you would like to have a live demo of the product, you could call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will actually allow the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might allow you to connect your NexLog Recorder. You may always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to enable you to make a quick call and browse and it would include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also permit you to organize groups of associated calls on the saved incidents since every incident will certainly be managed through a committed tab along with its graphical timeline view. This could be a good way to handle multiple incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also enable you to build a complete set of relevant calls or media. If you would like to make this easier, incidents can always be saved remotely on the source 911 recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the merchandise that we deliver and also your personal experience as buyers. It is essential to satisfy our clientele and we will do our best to do everything to be sure that you would be pleased and your units could be installed. We also have skilled field engineers that are proud of their speedy service and product installation in Valdosta, GA.
The service department will invariably be prepared to take care of the system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with an expert system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Montgomery, AL to suit the demands of the agency. Our offerings will commonly fall into 3 classes, but we can offer custom maintenance plans that can fit the requirements of the customers.
Standard
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor would be included and you can expect that the software improvements and 24/7 monitoring is there. The service will simply be charged outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and also provide access to the help desk. There will also be software updates and remote monitoring. With this plan, a service charge will simply be incurred for on-site service and the customer will need to pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software updates will become available and 24/7 monitoring. You are going to not need to bear in mind the parts and labor because they are all included.
Training
Quality Recording Solution will provide you with the best web training during the warranty period. This can make sure that you and your team may use the software to its full potential.
We always want you to enjoy the experience with the items and we're going to do everything to make sure that you are going to be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this possible, we will offer you with on-site training at the time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
On these sessions, you and your team could be lead step by step through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We can even provide you reconditioned systems that were refurbished to the original performance specifications. You must call us right now to learn more.