Quality Recording Solutions Offer Us Good Tips On Voice Loggers In Tallahassee, Florida
Our mission right here at Quality Recording Solutions is to offer a safe community to all and to offer support to public safety professionals. We wish to do all these with the usage of customized and friendly services and all of it is going to be feasible with our up-to-date, inexpensive and trusted voice and data recordings meant for public safety and support businesses situated in the Southeast.
We already have plenty of experience in serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can expect that we already have the tools to handle organizations in Albany, GA.
History And Culture Of The corporation
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The corporation has long been focused on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees because they realize that nurturing a happy and fulfilled team of professionals can offer them with better service quality and customer relations. We've got more than 40 years of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we're.
The value of the organization is on the culture and personal relationships with consumers. We can provide the best customized and technical customer service while doing what we can do. We always keep our growth concentrated and deliberate and we can concentrate on the quality of the services. We've got been providing a great product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to present products in communication centers.
As of today, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can offer support for all these products for no less than 7 years.
You can check your site to learn more about this. Our services and products may also be found there.
We also give back to our community by means of assisting or working with the conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by method of giveaways and contributions to festivities.
Service Location
We provide services to different companies located in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very excited to provide the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is certainly a great leader and he has brought a lot of things on the table to encourage his team members.
His favorite advice is: take care of your customers or somebody else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is committed to his work and he offers the needs of the clients. He is also the one that guarantees that everything can be properly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they could provide the needs of the consumers at all times.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the business.
He is a fantastic multi-tasker and he might also keep our technology updated and ensure that everything will run correctly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trusted and he is always inspired in his work since he knows that it will help other individuals.
The items:
Eventide
Are you trying to find an easy to use recording solution that's secure and reputable? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are easy to use over the help of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is consistently improving their software regularly to ensure that they could meet the demands of the consumers. When you need to find out more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You may unquestionably talk to us if you'd like have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that would allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This can actually enable the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that would connect you to your NexLog Recorder is MediaWorks. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this will also include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of linked calls when it comes to the saved incidents. Every incident could be managed through a committed tab together with its graphical timeline view. This will enable you to control multiple incidents in just one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to develop a complete set of relevant calls or media.
If you'd like to make certain that it is going to be easier, incidents may be saved remotely on the source 911 recorder.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the items that we supply and also the personal experience of our customers. We always pay attention to your satisfaction and we are going to do the best that we can to ensure that you will be pleased with the units.
We surely have the best and the most skilled engineers which will provide great service and product installation in Florence, AL.
We currently have service departments which are prepared to take care of the system along with the professional knowledge of the team. If you are going to install new wiring and repair the existing installations, we can combine our efforts with you to make certain that you could have a specialist system.
Service
Quality Recording Solutions can be able to provide multiple service agreements in Chattanooga, TN to help suit the demands of the agency. Our typical offerings will generally fall into 3 categories, but we can create custom maintenance plans that would fit the needs of the clients.
Regular
The standard service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor will be included. You can anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There can be software updates and remote monitoring. In this type of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It indicates that it's going to cover the service and full access to the help desk 24 hours a day and 7 days weekly. The Software improvements could be available as well as 24/7 monitoring. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to ensure that the team would have the knowledge in using the software. We want you to enjoy the usage of our products so we will ensure that you are going to be confident to make use of these tools. We will offer on-site training at the time of installation and provide web-training through the 1st year warranty and while it is under service contract.
On the sessions, you and the whole team will be guided in the procedure and learn about the features of the software. Our primary goal is to actually help you use the product effortlessly and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. To find out more about this, you can call us directly.