QRS (Quality Recording Solutions) Offer You Best Recommends Covering Call Loggers In Chattanooga, TN
Our mission right here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety professionals. We wish to do all these with the use of individualized and friendly services and all of it'll be probable with our up-to-date, inexpensive and trusted voice and data recording samples meant for public safety and support companies situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you can expect that we've got everything that the businesses in Macon, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its core values and their strong devotion to family values.
They also pay attention to the tough work and also work balance of their employees. They understand that taking care of a satisfied team of experts can offer better quality service and customer relations.
We've got more than forty years of experience in this industry and we have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the business actually starts on the culture and personal relationships with clients. We will be able to offer unparalleled technical and customized customer service while we do what we do. We always kept everything concentrated and deliberate and we focus on quality. We have been giving an incredible product line in the Eventide Recording Equipment. Our current solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers. QRS may even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support for these products for 7 years.
You should check our website to learn more about us, the items that we offer and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Area
We serve various agencies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is unquestionably a great leader and he has brought lots of things on the table to encourage his team members.
His favorite advice is: take care of your consumers or someone else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is committed to meet the demands of the buyers to the best of his ability and he always deals with our team to make certain that everything could be appropriately implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make sure that the items that we provide can meet the requirements of the customers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is also an impressive multi-tasker and he keeps our technology updated and be sure that everything runs perfectly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work because he recognizes that he can help other individuals.
The merchandise:
Eventide
If you'd like to find an easy to use recording solution that's secure and reputable, you don't need to go elsewhere since Eventide recording samples is here to help you. These recorders are extremely easy to use if you may use MediaWorks software and they're accessible on the web or over the desktop application, which could make the Eventide recorder more accessible.
MediaWorks is currently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software constantly and they do this regularly to ensure that they could meet the demands of customers. If you want to understand more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. When you need a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will actually let the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might enable you to connect to your NexLog Recorder. You may always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even enable you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of linked calls on the saved incidents since every incident will certainly be managed through a focused tab along with its graphical timeline view. This can be a good strategy to control multiple incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and allow you to construct a complete set of related media or calls. If you want to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're always dedicated to the items that we deliver and the personal experience as consumers. It is really important to meet our clientele and we're going to do everything to make sure that you will be pleased and your units could be appropriately installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Florence, AL.
The service department will surely be prepared to deal with the system along with the professional expertise that our team has to provide. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with an expert system.
Service
Quality Recording Solutions will offer multiples of service agreements in Jackson, MS to suit the demands of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we're going to be able to create custom maintenance plans that will fit your needs.
Normal
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You should also expect software updates and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There may also be software updates included together with remote monitoring. With this plan, a service charge will be incurred for on-site service and the clients will pay for the parts.
Premium
As for the premium service agreement, it is the full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days every week. Software improvements and also 24/7 monitoring can also be included on the premium package. Everything is covered so you won't need to think about anything else.
Training
Quality Recording Solutions can also offer complimentary web training through the warranty to period to ensure that you and the team could be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the products and we're going to do everything to make sure that you are going to be confident in using the tools that you should make it an asset for your agency's daily tasks.
To do this, we could make sure that we will offer you with on-site training at time of installation and we offer web-training over the first-year warranty and while under service contract.
During these sessions, you and your team will be taken step by step over the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always provide services require for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the consumers to help maintain the performance of their voice logger as technology ages. You may call us to learn more about this.