Quality Recording Solutions Provide Top Hints On 911 Recorders In Tallahassee, FL
Our mission here at Quality Recording Solutions is to provide a safe community to all and to offer support to public safety specialists. We want to do all these with the usage of individualized and friendly services and all of it'll be possible with our up-to-date, affordable and reliable voice and data recordings meant for public safety and support businesses situated in the Southeast.
We are providing our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you can expect that we have everything that the organizations in Macon, GA.
History And Culture Of The business
Quality Recording Solutions was founded in Roswell, Georgia in the year 2000. The business has always been focused on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees as they realize that taking care of a happy and fulfilled team of experts can offer them with better service quality and customer relations. We have more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around, responders, officials and telecommunicators actually know who we are.
The value of the corporation is on the culture and personal relationships with customers. We may offer the best personalized and technical customer service while doing what we can do. We keep our growth deliberate and targeted and we will also concentrate on quality services above all else. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers.
QRS is currently assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
You can check your site to understand more about this. We've got products and services included there.
We are also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the praising of dispatches by way of special gifts and contributions to festivities.
Service Location
We are currently providing services to different businesses positioned in Georgia and Alabama and we're consistently expanding towards Florida, Tennessee and Mississippi. We are very eager to offer our great quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a huge fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought many things on the table that may encourage his team members.
The favorite piece of advice that John always says is: take care of your customers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is very committed to what he is doing and he offer the needs of the consumers and also the one who deals with our team to ensure that everything could be implemented properly.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better since you would discover more about the needs and wants of folks.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known for being a multi-tasker and he always makes sure that our technology is updated and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he knows that the a playback of a call can undoubtedly help somebody else.
Our Products:
Eventide
Do you wish to find a recording solution that's easy to use, secure and trustworthy? You don't have to look elsewhere since the Eventide recording solution is what you're searching for!
These recorders are really simple to use over the help of the MediaWorks software and it will be accessible on the internet or your desktop application, which would make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the customers and we are QRS will keep your system up to date.
To learn more about MediaWorks, you may read it on the MediaWorks tab to learn about the capabilities of this software. You may contact us if you would like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This can enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that would connect you to the NexLog Recorder. You could access this through your web browser within the secure network of the agency or over the desktop application that was downloaded in your computers.
What is the capability of MediaWorks?
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would allow you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software could also enable you to organize groups of connected calls into saved incidents. Every incident can always be managed on a devoted tab together with its own graphical timeline view. This will enable you to deal with multiple incidents in one screen.
Once additional calls are located, they're going to be copied through an existing incident and enable you to build-up a complete set of relevant media or calls. To make sure that it'll be easier, incidents can always be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and the personal experience of customers. We consider your satisfaction above all else and we will do everything to make certain that you'll be pleased and your units can be installed.
We certainly have the best and the most skilled engineers that will provide great service and product installation in Dothan, AL.
We've got service departments which are already prepared to handle the system along with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you'll have a professional system.
Service
Quality Recording Solutions can offer multiples of service agreements in Tupelo, MS to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 categories below, but we are going to be able to create custom maintenance plans to fit the requirements of every customer.
Regular
Standard service agreement covers all the service and full access to our help desk as long as it's business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor could be included. Also, you can anticipate software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and offer access to the help desk. There could be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the customer can be spending money on the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. It is going to cover all the service and full access to our help desk anytime of the day and week. Software updates and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions can enable you to provide complimentary web training during the warranty period to make certain that the team would have the knowledge to make use of the software. We want you to have fun and enjoy the experience with the products so we are going to make certain that you are confident in using the tools. We are going to be sure that we can provide you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it's under service contract.
During the sessions, you and your team could be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of voice recorders as technology ages. You may also call us to understand more about this.