Quality Recording Solutions Give Us Very Best Guidance On Voice Recorders In Birmingham, AL
Our main mission at Quality Recording Solutions is to help offer a much safer community for all and to support public safety specialists. We want to attain all these through individualized and friendly services. These things would be possible due to our updated, affordable and trusted voice and data recordings meant for public safety and support companies in the Southeast.
We've got a wide range of experience in helping and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to deal with and provide the requirements of organizations in Tallahassee, FL.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The corporation always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They entirely know that nurturing a happy and satisfied team of professionals can help bring better quality service and customer relations so they have been concentrating on this aspect.
We have more than forty years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the business begins on the culture and personal relationships with consumers. We can unquestionably offer the best technical and personalized customer service while we're doing what we do. We always kept our growth deliberate and focused and we are focusing on quality. We have been giving a terrific product line in the Eventide Recording Equipment. Our existing solutions provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for over 7 years.
You must check our website to learn more about us, the merchandise that we provide and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by praising the dispatchers with our special gifts and contributions to festivities.
Service Location
We are supplying services to different organizations situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're surely excited to provide terrific quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John undoubtedly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of advice is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and makes surveys to installation and training.
He is very dedicated to meet the requirements of the consumers with the best ability that he can muster and he manages our team to make certain that everything can be implemented smoothly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the requirements of the buyers and offer them with the best services and products.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the company. He was a multi-tasker and he always makes sure that our technology is updated and running appropriately.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even worked in the communications unit of the Air Force National Guard. He is trustworthy and he is recognized to inspire others through his work because he understands that a playback of a call may help somebody else.
The items:
Eventide
Do you wish to search for an simple to use recording solution that is both trusted and secure? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are really simple to use through the aid of MediaWorks software that you could access on the internet or a desktop application, which will make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is continually improving their software frequently to make certain that they can meet the demands of the buyers. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to learn about its capabilities. You may also talk to us if you'd like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This may actually allow the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that could hook you up to your NexLog Recorder. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can actually enable you to make quick call replay and browsing and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls when it comes to the saved incidents. Every incident can be managed through a dedicated tab along with its graphical timeline view. This will help you deal with multiple incidents in one screen. When additional calls are already located, they would be copied in an existing incident and enable you to create a complete set of related calls or media.
If you'd like to make certain that it'll be easier, incidents could be saved remotely on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always committed to the items that we supply and the personal experience as customers. It's important to fulfill our consumers and we're going to do our best to do everything to make sure that you'll be pleased and your units could be installed. We have skilled field engineers that takes pride in their speedy service and product installation in Florence, AL.
The service department will always be prepared to take care of the system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you are going to be equipped with an expert system.
Service
Quality Recording Solutions can absolutely provide multiples of service agreements in Pensacola, FL to suit the requirements of your agency.
Our common offers fall into one of the 3 groups mentioned below, but we can create custom maintenance plans that will fit your needs.
Regular
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor can be included. Also, you can expect software improvements and 24/7 remote monitoring. A service charge can be incurred for any service asked for outside of business hours.
Telephone/Remote
This type of service agreement covers remote support and provides access to the help desk. There may also be software updates included and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customers will pay for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days every week. Software improvements and also 24/7 monitoring can be included. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions will be able to enable you to offer complimentary web training during the warranty period to make certain that the team will be knowledgeable to use the software. We're going to want you to enjoy the experience with the products so we're going to do everything to make certain that you are going to be confident when you're using the tools. We are going to also ensure that we can provide on-site training at the time of installation and provide web-training on the first-year warranty and while it is under service contract.
Throughout the sessions, you and the team can be guided step by step on the features of the software. Our main goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the telephone recorder as technology ages. We also offer reconditioned systems which are refurbished to the main performance specifications. To know more about this, call us today.