QRS (Quality Recording Solutions) Offer Us Very Best Ideas On 911 Recorders In Hattiesburg, MS
Our primary mission at Quality Recording Solutions is to provide a more secure community for everybody and to also support public safety experts. We're going to do all these through the use of personalized and friendly services and it is going to be possible with our up-to-date, reliable and affordable voice and data recordings for public safety and support businesses in the Southeast.
We are providing our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can expect that we have everything that the organizations in Macon, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The business always followed its values and their strong devotion to family.
They also pay attention to the hard work and also work balance of their employees. They completely know that nurturing a happy and fulfilled team of professionals can help bring better quality service and customer relations so they have been focusing on this aspect.
We've got more than forty years of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the area, responders, officials and telecommunicators will surely know us.
The value of the organization actually begins on the culture and personal relationships with the customers. We can definitely offer unparalleled technical and personalized customer service while we're doing what we do. We always keep our growth targeted and intentional and we're going to be focusing on quality. We have been offering a terrific product line in the Eventide Recording Equipment. Our latest solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support for the items for 7 years.
You could have a look at our website to learn more about us, our product and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We serve different businesses in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and offer our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he created QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John undoubtedly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or someone else will!
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very committed to his work and he offers the demands of the consumers.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better because you would discover more about the needs and wants of folks.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is updated and running properly.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also served in the communications unit of the Air Force National Guard. He is trustworthy and he is proven to inspire others through his work since he sees that a playback of a call may help someone else.
The Products:
Eventide
If you'd like an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recording solutions may help you. These recorders are incredibly easy to use over the help of MediaWorks software and you may even access them on the net or through a desktop application, which can make the Eventide recorder more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide could be able to enhance their software continually and they could always do this regularly to be sure that they're going to meet the demands of buyers. If you'd like to know more about MediaWorks, you can read this on the MediaWorks tab to understand its features. You may speak with us if you'd like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This can actually enable the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which could hook you up to your NexLog Recorder. You can access this over the web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it's going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software permits you to organize groups of related calls into saved incidents. Every incident can then be managed on a dedicated tab along with its very own graphical timeline view. This may permit you to deal with different incidents in one screen.
Once additional calls are located, they are going to be copied through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the future, incidents may be saved remotely on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are dedicated to the items that we are delivering and also the personal experience as buyers. It is very important to satisfy our clientele and we are going to do everything to make sure that you'll be pleased and your units will be correctly installed. We have skilled field engineers that takes pride in their speedy service and product installation in Gainesville, FL.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with a specialist system.
Service
Quality Recording Solutions can provide multiples of service agreements in Tupelo, MS to suit the requirements of your agency.
Our common offers are actually divided into 3 classes that's mentioned below, but we will be able to create custom maintenance plans that will fit your needs.
Regular
Standard service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these hours or days, all the parts and the labor will be included. You can even expect software updates and 24/7 remote monitoring. A service charge can be incurred for any service that's requested outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer can be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It will cover all service and full access to our help desk 24 hours a day and 7 days per week. Software updates and also 24/7 monitoring will also be included on the premium package. You won't need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions can be able to allow you to offer complimentary web training through the warranty period to make certain that the team will be knowledgeable to use the software. We want you to have fun and enjoy the experience with the products so we will ensure that you are confident in using the tools. We will also be sure that we can offer on-site training at the time of installation and provide web-training on the first-year warranty and while it's under service contract.
During the sessions, you and the team will be guided step by step on the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We even provide reconditioned systems that are refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.