Quality Recording Solutions Provide Very Best Info On Eventide Recorders In Macon, Georgia
Our mission here in Quality Recording Solutions is to make the neighborhoods a safer place, provide support to the public safety professionals and to attain these over the best services probable. We can make it possible by offering you inexpensive, efficient, improvements and trusted voice and data recording solutions to public safety and also support companies in the Southeast.
We've got plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you can expect that we've got the right equipment to provide the needs of any agencies in Jacksonville, FL.
The History And Culture Of The company
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation maintained its values over the years and their determination to the difficult work and work balance of their employees.
This is the explanation why the business has always been flourishing through the years. We know that in order to provide higher quality service and customer relations, we need to have a happy and satisfied team of professionals. We've got more than 40 years of experience in this industry and our team members are surely beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization begins on the culture and personal relationships with the clientele. We can provide unparalleled technical and individualized customer service while we do what we do well. We always kept our growth concentrated and deliberate and we focus on quality above all else.
We have been providing a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the present products in the communication centers. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support and parts for more than 7 years.
You'll be able to confirm our website to understand more about us and our services and products. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We serve various agencies in the states of Georgia and Alabama and we're going to continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they've got including their perspectives and experiences to the table. The best piece of assistance that John commonly says is: take care of your customers or somebody else will!
Alex Spencer
Alex is referred to as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in giving the needs of buyers and he also handles our team to make sure that everything will be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to be sure that they can offer the demands of the buyers all enough time.
Mark Maier
Mark has long been known as a fearless Service Manager and the backbone of the business. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is reliable and he is very inspired in the work he was in because he already sees that a playback might help someone else.
Our Products:
Eventide
Do you would like to find a recording solution that is easy to use, secure and reliable? You don't have to look anywhere else since Eventide recordings is what you need.
These recorders are really easy to use over the help of the MediaWorks software and it is going to be accessible through the internet or your desktop application, which will make the Eventide recorder more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide also enhances its software frequently to help meet the demands of the consumers and at QRS keep the system up-to-date.
If you want to understand more about MediaWorks, you may read it on the MediaWorks tab and learn about the features of the software. You could call us nowadays if you'd like to set up a live demo of the product and we're going to show you what it may do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that might hook you up to your NexLog Recorder. You will be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software may also allow you to make quick call replay and browsing and this may also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. The incidents will be managed with a focused tab along with a graphical timeline view. This can enable you to control multiple incidents in one screen. When additional calls are already located, they'd be copied in an existing incident and enable you to construct a complete set of related calls or media.
If you want to make certain that it will be easier, incidents may be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we are always devoted to the products that we supply and also your personal experience as clients. Your satisfaction is always important to us and we're going to do everything to make certain that you'll be pleased and your units could be installed appropriately. We have skilled field engineers that takes pride in their speedy service and product installation in Lake City, FL.
The service department will always be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you'll be equipped with a professional system.
Service
Quality Recording Solutions will offer the multiple service agreements in Meridian, MS to suit the demands of the agency. Our offerings will normally fall into 3 classes, but we will offer custom maintenance plans that will fit the requirements of the consumers.
Standard
The regular agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. During these hours, the parts and labor could be included and you can expect that the software improvements and 24/7 monitoring is there. The service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. You have to know that software updates and remote monitoring are included. With this plan, a service charge will only be incurred for on-site service and the customer will require to pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it'll cover all the service and provide full access to the help desk 24 hours a day and 7 days weekly. Software updates will become available and 24/7 monitoring. You will not need to bear in mind the parts and labor because they are all included.
Training
Quality Recording Solutions can be able to provide web training throughout the warranty period to be sure that you and your team would know how to use your software.
We always want you to enjoy the experience with the products and we're going to do everything to be sure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this feasible, we can offer you with on-site training at enough time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team will be guided throughout the features of the software. Our main goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their telephone recorder as technology ages. To learn more about this, you can call us directly.