QRS (Quality Recording Solutions) Offer Us Very Best Advice Covering Telephone And Radio Loggers In Columbus, GA
Our mission here in Quality Recording Solutions is to make the towns a much safer place, offer support to the public safety experts and to achieve these through the best services feasible. We will make this possible by providing up-to-date, affordable, effective and dependable voice and data recordings to public safety and support businesses in the Southeast.
We already have a lot of experience in servicing police stations, financial institutions, fire stations, 911 centers, government establishments, hospitals and more so you may anticipate that we have everything that you should offer the demands of businesses in Johnson City, TN.
History And Culture Of The business
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The organization has long been focused on its core values and its strong devotion to family values. They always see the difficult work and work balance for the employees because they know that having a happy and fulfilled team of professionals can offer better service quality as well as customer relations. We've got more than 4 decades of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the business is on the culture and personal relationships with customers. We can provide you the best technical and customized customer service and do what we can. We keep our growth deliberate and targeted and we're going to also concentrate on quality services more than anything else. We have been providing an incredible product line in the Eventide Recording Equipment.
Our solutions actually include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of right now, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
You could check your website to learn more about this. We've got products and services included there.
We are also known to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of giveaways and contributions to festivities.
Service Area
We're serving different businesses in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We're already excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these variety of talents, interests and experiences, John certainly leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John commonly says is: take care of your customers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and produces surveys to installation and training.
He is dedicated to meet the demands of the clients to the best of his ability and he always manages our team to ensure that everything will be properly implemented. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the needs of the clients and offer them with the best products and services.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the business.
He is an excellent multi-tasker and he may also keep our technology updated and ensure that everything will run properly. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is reliable and he is always inspired in his work because he recognizes that he can help other folks.
The merchandise:
Eventide
If you would like to discover an easy to use recording solution that's secure and trustworthy, you don't need to go elsewhere since Eventide recordings is here to help you. These recorders are really simple to use with the aid of MediaWorks software and you may access them on the web or through a desktop application, which would make the telephone and radio logger more accessible.
MediaWorks is assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and many more. Eventide is improving their software consistently and they do this regularly to make sure that they can meet the demands of clients. If you'd like to learn more about MediaWorks, you can always read it on the MediaWorks tab to learn more of its features. You could also speak with us if you would like a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This type of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that might hook you up to your NexLog Recorder is MediaWorks. You'll be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly enable you to make quick call replay and browsing and it's going to include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of related calls on the saved incidents. The incidents can be managed with a dedicated tab along with a graphical timeline view. This can allow you to control multiple incidents in one screen. When the additional calls are located, they are going to be copied in an existing incident and permit you to create a complete set of relevant calls or media.
If you'd like to be sure that it will be easier, incidents may be saved remotely on the source Call logger.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the items that we deliver and also your personal experience as consumers. Your satisfaction is always important to us and we will do everything to make sure that you'll be pleased and your units could be installed effectively. We also have skilled field engineers that's very proud of their speedy service and product installation in Gainesville, FL.
The service department will certainly be prepared to take care of the system along with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you are going to be equipped with a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Tupelo, MS to help suit the demands of the agency. Our typical offerings will typically fall into 3 categories, but we can create custom maintenance plans that might fit the needs of the consumers.
Normal
The regular service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor could be included. You may also anticipate software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There would be some software updates and remote monitoring. In this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The software improvements and 24/7 monitoring can also be available. You will not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could also provide complimentary web training throughout the warranty to period to ensure that you and the team will be equipped to utilize your software to its full potential.
We are going to always want you to enjoy the experience with the items that we're providing so we are going to do what we can to be sure that you can be confident in using these tools and make it an asset for your agency.
To do this, we are going to offer on-site training at the time of the installation and we might also provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team will be guided throughout the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice logger as technology ages.
We will even provide reconditioned systems which are actually refurbished to the main performance specifications. You'll be able to contact us to find out more information on the service.