Quality Recording Solutions Offer Us Reliable Recommends Covering 911 Recorders In Biloxi, MS
Our main mission here at Quality Recording Solutions is to provide a much safer community for everybody and to offer support to public safety professionals. We wish to do all these with the use of customized and friendly services and all of it will be probable with our updated, affordable and trustworthy voice and data recordings meant for public safety and support businesses situated in the Southeast.
We are offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you may expect that we've got everything that the businesses in Columbus, GA.
History And Culture Of The corporation
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The organization has long been focused on its core values and its strong devotion to family values. They also consider the hard work and work balance for all their employees since they know that taking care of a happy and fulfilled team of professionals can provide them with better service quality and customer relations. We already have over forty years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we're.
The value of the business is actually on the culture and personal relationships with our clientele. We can provide you the best technical and individualized customer service and do what we can. We always keep our growth concentrated and intentional and we can focus on the quality of the services. We have been offering a stellar product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to latest products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
If you'd like to know more about this, you can always check our website. Our services and products are all there so you could check it out.
We're also recognized to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We're going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by method of giveaways and contributions to festivities.
Service Location
We provide services to various agencies positioned in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We are very eager to give you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an incredible leader and he was able to bring a lot of things on the table which will encourage the team. His favorite piece of assistance is: take care of your buyers or somebody else will.
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was known to handle customer experience from the initial planning and also creates surveys to installation and training. He is committed to his work and he offers the demands of the buyers. He is also the one that guarantees that everything will be correctly implemented.
Alex is presently serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this industry, Alex always believes that being a student is much better to make certain that they can provide the demands of the buyers at all times.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the business. He is known for being a multi-tasker and he always makes sure that our technology is up to date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely dependable and he is always inspired in his work since he sees that the a playback of a call can absolutely help somebody else.
The Products:
Eventide
Are you trying to find an easy to use recording solution that is secure and reliable? You do not need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are simple to use through the help of MediaWorks software and you may also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can improve continually regularly to make sure that they are going to meet the demands of the buyers. If you want to know more about MediaWorks, you can always read it on the MediaWorks tab to know about its capabilities. You can definitely talk to us if you want have a live demo of the product.
The Latest Hardware Offerings Of Eventide
NexLog recorders may help support a standards-compliant NG911 event logging web service that could undoubtedly enable other NG911 subsystems to deposit and retrieve data like geo-location and call routing logs. This kind of service can also permit other NG911 subsystems to acquire an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will connect you to the NexLog Recorder. You are going to be able to gain access to it using your web browser and in your secure network or through the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks will allow you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it will include an advanced two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software can also enable you to organize groups of linked calls into saved incidents. Every incident would really be accessible for management on a dedicated tab together with a graphical timeline view. This will allow you to manage different incidents in one screen.
If the additional calls are already located, they will be copied immediately through an existing incident and enable you to build-up a complete set of related media or calls. To ensure that it'll be easier, incidents can invariably be remotely saved on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and also the personal experience as clients. We pay attention to your satisfaction and we will do everything to ensure that you would be pleased and your units could be installed. We have skilled engineers who are proud of their great service and product installation in Valdosta, GA.
We even have service departments that are ready to take care of your system along with the professional expertise of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you'll have a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Murfreesboro, TN to help suit the demands of the agency. Our offerings generally fall into 3 different groups, but we are going to be able to create a custom maintenance plan that will fit your needs.
Standard
The normal service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There could be software updates and remote monitoring. For this plan, there can be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can permit you to offer complimentary web training throughout the warranty period to make sure that the team would have the knowledge to make use of the software. We're going to want you to enjoy the experience with the merchandise so we're going to do everything to be sure that you will be confident when you are using the tools. We're going to ensure that we will offer you with on-site training at time of installation and also provide web-training through the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is to help you learn everything that you need to learn about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We also provide reconditioned systems which are refurbished to the original performance specifications. You need to call us at this time to learn more.