Quality Recording Solutions Provide Professional Tips On Digital Logging Recorders In Jacksonville, FL
Our mission right here at Quality Recording Solutions is to help to make the neighborhoods a much safer place, aid the public safety professionals and to accomplish all of this through individualized and friendly services. We could make this feasible by providing up to date, affordable, effective and dependable voice and data recordings to public safety and support companies in the Southeast.
We have lots of experience in assisting and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government facilities and more so you could anticipate that we've got the proper equipment to give the needs of any agencies in Tallahassee, FL.
The History And Culture Of The business
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The corporation maintained its values over the years and their commitment to the tough work and work balance of their employees.
This is the primary explanation why the organization has been flouring for all these years. We understand the nurturing a fulfilled and happy team of experts can bring better quality service and customer relations. We've got more than 4 decades of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. Generally, responders, officials and also telecommunicators know who we're.
The value of the company begins on the culture and personal relationships with the clients. We can offer unparalleled technical and customized customer service while we provide what we do. We're going to always keep our growth concentrated and deliberate and we're going to also concentrate on quality.
We have been supplying a stellar product line in the Eventide Recording Equipment. Our solutions may offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS also supports legacy Eventide products including Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for at least 7 years for all our products.
You'll be able to examine our website to know more about us and our products and services. We also enjoy giving back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We serve various companies in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences with regards to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of advice is: take care of your buyers or someone else will.
Alex Spencer
Alex is presently the Regional Vice President of Quality Recording Solutions and he was proven to deal with customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the demands of the buyers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Nevertheless, in spite of all the experience that he has, Alex thinks that being a student is better because you would discover more about the needs and wants of folks.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known as a multi-tasker and he guarantees that our technology would be up-to-date and running effectively. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is inspired in his work since he recognizes that the playback of a call can help somebody else.
The Products:
Eventide
Are you searching for an easy to use recording solution that is secure and trustworthy? You do not have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are easy to use with the aid of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is constantly improving their software frequently to ensure that they could meet the demands of the clients. When you need to know more about MediaWorks, you can read this on the MediaWorks tab to find out about its features. You could undoubtedly talk to us if you want have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also get data like geo-location and call routing logs. This can actually enable the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could allow you to connect your NexLog Recorder. You may access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could also allow you to organize groups of associated calls on the saved incidents since every incident will unquestionably be managed through a dedicated tab along with its graphical timeline view. This may permit you to deal with multiple incidents in one screen.
When the additional calls are located, they'd be copied in an existing incident and enable you to build a complete set of related media or calls. If you would like to have an easier time, the incidents may be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we're delivering and also the personal experience as consumers. We always pay attention to your satisfaction more than anything else and we are going to do everything to ensure that you would be pleased and your units will be correctly installed. We also have the best engineers that take pride in their wonderful service and product installation in Lake City, FL.
We even have service departments that are ready to handle your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you will have a specialist system.
Service
Quality recordings can offer multiple service agreements in Meridian, MS to help suit the demands of the agency. Our typical offerings will typically fall into 3 classes, but we can create custom maintenance plans that could fit the demands of the clients.
Normal
The regular service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor can be included. You may also expect software updates and 24/7 remote monitoring and the service charge will simply be incurred outside of the company hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There will be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it will cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software updates may also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to offer web training during the warranty period to be sure that you and your team would know how you can use your software.
We always want you to enjoy the experience with the products and we are going to do everything to make sure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this probable, we can provide you with on-site training at enough time of the installation and we are going to offer web-training on the first-year warranty and while under service contract.
Throughout the sessions, you and the team could be guided through the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We provide service contracts to help maintain the performance of the voice recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the main performance specifications. You'll be able to contact us to learn more info on the service.