Quality Recording Solutions Offer You Very Best Help Covering Digital Logging Recorders In Jacksonville, Florida
Our primary mission here at Quality Recording Solutions is to offer a more secure community for everybody and to offer support to public safety professionals. We will do all these through the use of individualized and friendly services and it'll be feasible with our up-to-date, dependable and affordable voice and data recordings for public safety and support businesses in the Southeast.
We are offering our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so you may anticipate that we have everything that the businesses in Columbus, GA.
History And Culture Of The company
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The organization is always focused on its core values and its devotion to family values. They always see the difficult work and work balance for the employees since they realize that having a happy and fulfilled team of professionals will offer better service quality as well as customer relations. We have more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the corporation is on the culture and personal relationships with consumers. We may offer you the best technical and individualized customer service and do what we can. We always keep our growth targeted and deliberate and we can concentrate on the quality of the services. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
QRS is presently aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will offer support for these products for a minimum of 7 years.
If you'd like to learn more about this, you could always check our website. We've got services and products included there.
We are also proven to give back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the praising of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We're presently giving services to various agencies positioned in Georgia and Alabama and we're consistently expanding towards Florida, Tennessee and Mississippi. We are very eager to offer our wonderful quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he created QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought lots of things on the table to encourage the whole team. His favorite piece of assistance is: take care of your consumers or someone else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to offer the demands of our clients and he is also the one that handles our team to ensure that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to provide terrific services to consumers.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the organization. He is known as a multi-tasker and he guarantees that our technology can be up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he recognizes that the a playback of a call can definitely help someone else.
The merchandise:
Eventide
If you want to discover an simple to use recording solution that's secure and reputable, you do not need to go elsewhere since Eventide recordings is here to help you. These recorders are very simple to use over the help of MediaWorks software and you may even access them on the internet or through a desktop application, which could make the telephone and radio logger more accessible.
MediaWorks supports integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software constantly and they could do this regularly to be sure that they can meet the demands of the customers. If you want to learn more about MediaWorks, you can always read it on the MediaWorks tab to understand more of its features. You can also speak with us if you'd like a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders could be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and retrieve data like call routing logs and geo-location. This may enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that would enable you to connect to your NexLog Recorder. You are going to be able to get into this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can permit you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can be able to allow you to make a quick call and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a terrific help to organize groups of linked calls on the saved incidents because every incident will be managed through a devoted tab together with its graphical timeline view. This may be a good method to manage multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also enable you to construct a complete set of appropriate calls or media. If you would like this make this easier, incidents can be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we are delivering and also the personal experience as buyers. We pay attention to your satisfaction and we are going to do everything to guarantee that you'd be pleased and your units will be installed. We also have the best engineers that take pride in their great service and product installation in Lake City, FL.
We even have service departments which are ready to manage your system along with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make certain that you may have a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Montgomery, AL to suit the requirements of the agency. Our offerings will usually fall into 3 classes, but we will offer custom maintenance plans that can fit the demands of the consumers.
Standard
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you can also expect software updates and 24/7 remote monitoring and the service can be charged outside of the organization hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. There may also be software updates and remote monitoring. With this type of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it could cover all the service and offer full access to the help desk 24 hours a day and 7 days per week. Software updates will certainly be accessible and 24/7 monitoring. You will not need to worry about the parts and labor since they are included.
Training
Quality Recording Solutions can be able to provide web training throughout the warranty period to make sure that you and your team would know the way to use your software.
We always want you to enjoy the experience with the merchandise and we will do everything to ensure that you will be confident in using the tools that you must make it an asset for your agency's daily tasks.
To do this, we will offer on-site training at enough time of the installation and we could also offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team can be lead step by step over the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice recorder as technology ages.
We also offer reconditioned systems that have been refurbished to the original performance specifications. You'll be able to contact us to learn more info on the service.