Quality Recording Solutions Give You Very Best Assistance On Call Loggers In Macon, Georgia
Our mission here at Quality Recording Solutions is to help make the towns a much safer place, aid the public safety experts and to achieve all of this through personalized and friendly services. We will make this feasible by supplying up-to-date, affordable, effective and reliable voice and data recording solutions to public safety and support organizations in the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may anticipate that we have everything that you must provide the demands of organizations in Savannah, GA.
History And Culture Of The company
Quality Recording Solutions was actually launched in Roswell, Georgia in year 2000. The organization has always been centered on its core values as well as its devotion to family values. They also consider the tough work and work balance for all their employees as they realize that nurturing a happy and fulfilled team of experts will offer them with better service quality and customer relations. We have more than forty years of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the organization is actually on the culture and personal relationships with our consumers. We may offer the best individualized and technical customer service while doing what we can do. We always keep our growth targeted and intentional and we can concentrate on the quality of the services. We have been providing the best product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of right now, QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for all these products for at least 7 years.
If you want to learn more about this, you may check our website. Our services and products are all there so you can check it out.
We're also known to give back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by remembering the dispatches by method of contributions and giveaways.
Service Location
We are giving services to different organizations situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very eager to give you the best quality products and services.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been huge fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is committed to provide the demands of the clients and he is also the one who deals with our team to make sure that everything could be appropriately implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student since he wants to provide the best for the buyers.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the business.
He is a terrific multi-tasker and he can also keep our technology updated and make sure that everything will run properly. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he recognizes that the playback of a call may help somebody.
The Products:
Eventide
Are you attempting to find an easy-to-use recording solution that's secure and dependable? You don't have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are really easy to use over the assistance of MediaWorks software that you may access over the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks could also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance continually on a regular basis to be sure that they will meet the demands of the buyers. If you need to understand more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. You could also talk to us if you would like to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You are going to be able to get into this over the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even permit you to make a quick call replay and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of associated calls on the saved incidents since every incident will surely be managed through a devoted tab together with its graphical timeline view. This can enable you to manage multiple incidents in one screen.
When additional calls are located, they're going to be copied in an existing incident and also allow you to construct a complete set of related calls or media. If you'd like to make this easier, incidents can invariably be saved remotely on the source digital logging recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the products that we're delivering and the personal experience of clients. We always pay attention to your satisfaction and we will do the best that we can to make certain that you'll be pleased with the units.
We've got the best engineers that can provide fantastic service and product installation in Rome, GA.
We've got service departments which are already ready to deal with the system together with the professional knowledge of the team. If you'll install new wiring and repair existing installations, we can combine our efforts with you to make sure that you could get a professional system.
Service
Quality Recording Solutions will offer multiples of service agreements in Meridian, MS to suit the demands of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we will be able to create custom maintenance plans that can fit your needs.
Normal
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor will be included. Also, you may anticipate software improvements and 24/7 remote monitoring. Any request outside of business hours could be subjected to a service charge.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will be some software improvements included as well as remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customers would pay for the parts.
Premium
For the premium service agreement, it is like an extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days every week. Software improvements and also 24/7 monitoring are also included in this. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to make sure that the team will have the knowledge in using the software. We want you to enjoy using the merchandise that we provide so we can guarantee that you will be confident in using the tools. We're going to offer you with on-site training at the time of installation and provide web-training over the first-year warranty and while it's under service contract.
On the sessions, you and the whole team would be guided in the process and find out about the features of the software. Our main goal is to help you use the product without difficulty and understand all the features that it could offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your telephone recorder as technology ages. We can even offer you reconditioned systems that were refurbished to the main performance specifications. You must call us at this time to learn more.