Quality Recording Solutions Provide You Good Guidance About Voice Loggers In Knoxville, TN
Our mission here at Quality Recording Solutions is to give a safe community to all and to provide support to public safety professionals. We're going to do all these through the usage of personalized and friendly services and it is going to be possible with our up-to-date, reliable and inexpensive voice and data recordings for public safety and support agencies in the Southeast.
We're giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we have everything that the companies in Atlanta, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The organization always followed its core values and their strong devotion to family values.
They pay attention to the hard work and work balance of their employees. They understand that looking after a fulfilled team of professionals will offer better quality service and customer relations.
We've got over 40 years of experience in this industry and we have team members that are beloved and trusted leaders in the public safety community in the east. If you're going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company actually begins on the culture and personal relationships with consumers. We will be able to provide unparalleled technical and personalized customer service while we do what we do. We always kept everything focused and intentional and we focus on quality. We've got been giving a stellar product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to latest products in communication centers. QRS can even support legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We're going to be able to give support for these products for 7 years.
You should check our website to understand more about us, the products that we provide and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We are serving different organizations in the states of Alabama and Georgia and we are going to expand to Tennessee, Florida and Mississippi. We're very eager to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the organization as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The best piece of advice that John normally says is: take care of your clients or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in supplying the demands of consumers and he also deals with our team to make sure that everything would be implemented.
Alex is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to provide the best for the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is an impressive multi-tasker and he always keeps our technology up to date and make certain that they are running effectively. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he knows that the playback of a call may help someone.
The items:
Eventide
Do you would like to seek out an easy to use recording solution that's both dependable and secure? You do not have to go elsewhere since the Eventide recordings is what you need.
These recorders are easy to use through the help of MediaWorks software and you could also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks can be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving consistently on a regular basis to ensure that they could meet the demands of the customers. If you would like to learn more about MediaWorks, you could always read it on the MediaWorks tab to learn about its capabilities. You could also talk to us if you would like to have a live demo of the product.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will actually allow the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that may hook you up to your NexLog Recorder. You'll be able to gain access to it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can enable you to make call browsing and replay rapidly and this will include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software enables you to organize groups of connected calls into saved incidents. Every incident would really be available for management on a devoted tab along with a graphical timeline view. This may allow you to deal with multiple incidents in one screen.
When the additional calls are located already, they are going to certainly be copied through an existing incident and enable you to build-up a complete set of related media or calls. To ensure that it would be easier in the foreseeable future, incidents might be saved remotely on the source 911 recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we're dedicated to the merchandise that we're delivering and also the personal experience as clients. Your satisfaction is always important to us and we're going to do everything to ensure that you are going to be pleased and your units could be installed appropriately. We also have skilled field engineers that is very proud of their speedy service and product installation in Tuscaloosa, AL.
The service department will undoubtedly be prepared to deal with the system together with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make sure that you will be equipped with a specialist system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Birmingham, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we're going to be able to create custom maintenance plans to fit the demands of every customer.
Standard
The Normal service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor could be included. Also, you can expect software updates and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software improvements included and remote monitoring. With this plan, a service charge can be incurred for on-site service and the consumers will pay money for the parts.
Premium
For the premium service agreement, it's like an extension of the first-year warranty. It is going to cover all service and full access to our help desk 24 hours a day and 7 days each week. Software updates and also 24/7 monitoring will also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can also offer complimentary web training over the warranty to period to make sure that you and the team will be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we will do everything to be sure that you will be confident in using the tools that you should make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at enough time of the installation and we're going to provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the radio recorder as technology ages. We might also offer reconditioned systems that were actually refurbished to the original performance specifications. You can call us to know more about this.