QRS (Quality Recording Solutions) Give You Very Best Guidelines About Radio Recorders In Tallahassee, FL
Our primary mission here at Quality Recording Solutions is to provide a safer community for everyone and to provide support to public safety specialists. We're going to do all these through the use of personalized and friendly services and it'll be possible with our updated, dependable and inexpensive voice and data recordings for public safety and support businesses in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may expect that we have everything that the agencies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually launched in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the tough work and work balance for the employees. They fully understand that looking after a happy and fulfilled team of professionals can give them better quality service and customer relations so they've got always been focusing on this aspect.
We've got more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the corporation actually begins on the culture and personal relationships with consumers. We can definitely provide the best technical and customized customer service while we are doing what we do. We always kept our growth intentional and targeted and we are concentrating on quality. We have been providing a stellar product line in the Eventide Recording Equipment. Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS also supports legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to give support for these products for 7 years.
You could check out our website to understand more about us, our product and the services that we offer. We even enjoy giving back to the community by supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week by honoring the dispatchers with our special gifts and contributions to festivities.
Service Location
We are giving services to different agencies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We're very excited to give the best quality services and products for you.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he founded QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John unquestionably leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John normally says is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He is devoted to his work and he offers the requirements of the buyers. He is also the one that guarantees that everything could be properly implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time because he can easily know and offer the requirements of the clients.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always makes sure that our technology is up to date and running correctly.
Mark has more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work as he sees that a playback can help someone.
The Products:
Eventide
If you would like to locate an simple to use recording solution that's secure and reliable, you do not need to go elsewhere since Eventide recording samples is here to help you. These recorders are really easy to use with the aid of MediaWorks software and you could access them on the web or through a desktop application, which would make the Eventide recorder more accessible.
MediaWorks is presently assisting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can enhance their software continually and they could do this on a regular basis to make certain that they can meet the demands of the buyers. If you would like to understand more about MediaWorks, you could read this on the MediaWorks tab to find out about its features. If you want a live demo of the product, you may speak with us.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that will allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will actually enable the other NG911 subsystems to obtain a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You could access this over the web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks permits you to find, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also permit you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software may even allow you to organize groups of connected calls to saved incidents. Every incident will actually be available for management on a dedicated tab along with a graphical timeline view. This will enable you to handle different incidents in one screen.
If the additional calls are already located, they will be copied right away through an existing incident and allow you to build-up a complete set of appropriate media or calls. To be sure that it's going to be easier in the foreseeable future, incidents could be remotely saved on the source Call logger.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our clients. We always consider your satisfaction more than anything and we are going to do anything to make certain that you would be pleased with our products.
We surely have the best and the most skilled engineers that can provide terrific service and product installation in Mobile, AL.
We've got service departments which are already prepared to deal with the system along with the professional expertise of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to be sure that you could have an expert system.
Service
Quality Recording Solutions will provide multiple service agreements in Meridian, MS to suit the needs of the agency. Our offerings commonly fall into 3 categories, but we can offer custom maintenance plans that would fit the demands of the buyers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor can be included and you may expect that there would be software improvements and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This type of service agreement will cover remote support and also offers access to the help desk. There may also be software improvements and remote monitoring. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will imply that it will cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software improvements will certainly be available and 24/7 monitoring. You won't have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can provide complimentary web training over the warranty period to guarantee that the team would have the knowledge in using the software. We surely want you to enjoy using our products so we will ensure that you'll be confident in using these tools. We're going to provide you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
On these sessions, you and your team can be guided throughout the process and learn the features of the software. Our primary goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will always continue to provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the radio recorder as technology ages. We also provide reconditioned systems which are refurbished to the main performance specifications. You must call us today to learn more.