QRS (Quality Recording Solutions) Give Good Suggestions Covering Telephone And Radio Loggers In Columbus, GA
Our mission at Quality Recording Solutions is to actually offer a safer community for everybody and to support public safety experts. We would like to do these through individualized and friendly services. All of these will be possible with our up-to-date, dependable and inexpensive voice and data recordings for public safety and support organizations in the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so we have the best equipment to deal with and provide the requirements of agencies in Augusta, GA.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The corporation always followed its value and also their strong devotion to family.
They also pay attention to the tough work and also work balance of their employees. They fully understand that taking care of a happy and satisfied team of professionals can give them higher quality service and customer relations so they've got always been focusing on this aspect.
We have more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will definitely know us.
The value of the organization actually begins on the culture and personal relationships with the clientele. We can undoubtedly offer the best technical and individualized customer service while we are doing what we do. We always kept our growth deliberate and concentrated and we are centering on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our existing solutions offer analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to present products in communication centers. QRS is also aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also provide support for the items for 7 years.
You must check our website to understand more about us, the products that we provide and the services that we provide. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're currently supplying services to different companies located in Georgia and Alabama and we are constantly expanding towards Florida, Tennessee and Mississippi. We're very eager to provide our fantastic quality services and products to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He was a member of APCO and NENA and he became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has long been a huge fan of golf and he also plays it. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought lots of things on the table that may encourage his team members.
His favorite advice is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in providing the requirements of customers and he also handles our team to make sure that everything can be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they can provide the needs of the consumers all enough time.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the company. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is trustworthy and he is very inspired in the work he was in as he already understands that a playback might help someone else.
The items:
Eventide
Are you looking for an easy to use recording solution that's secure and reliable? You do not have to go elsewhere as the Eventide recordings is what you need.
These recorders are easy to use with the aid of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide can enhance constantly frequently to ensure that they're going to meet the demands of the consumers. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. If you want to have a live demo of the product, you may call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will undoubtedly allow other NG911 subsystems to acquire a recorded media incident with the RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will connect you to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will enable you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can allow you to make a quick call replay and browsing and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls on the saved incidents. Every incident can be managed through a dedicated tab together with its graphical timeline view. This can permit you to deal with multiple incidents in one screen. When the additional calls are located, they'll be copied in an existing incident and enable you to create a complete set of relevant calls or media.
If you would like to make sure that it will be easier, incidents may be saved remotely on the source digital logging recorder.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and the personal experience of customers. We consider your satisfaction more than anything else and we're going to do everything to make sure that you are going to be pleased and your units can be installed.
We've got skilled engineers that are very professional and they provide fantastic service and product installation in Vicksburg, MS.
We've got service departments that are already ready to take care of the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to ensure that you are going to have a specialist system.
Service
Quality Recording Solutions can definitely provide multiples of service agreements in Pensacola, FL to suit the requirements of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that could fit your needs.
Standard
The Standard service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. On these days or hours, all the parts and labor will be included. Also, you may anticipate software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software improvements included and remote monitoring. Through this plan, a service charge can also be incurred for on-site service and the customers would pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. It'll cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring could be included. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to be sure that the team can have the knowledge in using the software. We undoubtedly want you to enjoy using our products so we will make certain that you'll be confident in using these tools. We are going to offer you with on-site training at the time of installation and offer web-training through the first-year warranty and while it is under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our principal goal is to help you use the product effortlessly and understand all the features that it can offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this for the clients to help maintain the performance of their voice recorder as technology ages. You may also call us to learn more about this.