Quality Recording Solutions Give Us Very Best Advice Covering Digital Logging Recorders In Meridian, MS
Our mission right here at Quality Recording Solutions is to give a safe community to all and to offer support to public safety experts. We will do all these through the usage of personalized and friendly services and it is going to be probable with our up-to-date, trustworthy and inexpensive voice and data recordings for public safety and support agencies in the Southeast.
We are giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may anticipate that we have everything that the agencies in Savannah, GA.
History And Culture Of The organization
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The company is always focused on its core values and its devotion to family values. They also consider the difficult work and work balance for all their employees because they realize that taking care of a happy and satisfied team of professionals can provide them with better service quality and customer relations. We have more than 40 years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. If you'll ask around, responders, officials and telecommunicators actually know who we are.
The value of the business is on the culture and personal relationships with customers. We will offer you the best technical and customized customer service and do what we can. We always keep our growth targeted and intentional and we can focus on the quality of the services. We've got been offering a stellar product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to current products in communication centers.
QRS is supporting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for at least 7 years.
You may check your website to learn more about this. Our services and products could also be found there.
We are also recognized to give back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We will celebrate National Public Safety Telecommunicators Week by honoring the dispatches by method of contributions and special gifts.
Service Area
We serve different agencies in the states of Georgia and Alabama and we are going to continue to expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is known as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John certainly leads the corporation in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your consumers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each customer experience from the initial planning and produces surveys to installation and training.
He is committed to meet the demands of the consumers to the best of his ability and he always handles our team to make sure that everything will be properly implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the demands of the customers and offer them with the best services and products.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is known as a multi-tasker and he guarantees that our technology could be up-to-date and running efficiently. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely trusted and he is always inspired in his work since he sees that the a playback of a call can absolutely help someone else.
Our Products:
Eventide
Do you would like to find a recording solution that's easy to use, secure and trusted? You do not have to look elsewhere since the Eventide recording solution is what you are trying to find!
These recorders are incredibly easy to use through the MediaWorks software and it may be accessed over the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide improves its software regularly to help meet the demands of the buyers and also the QRS will keep the system up-to-date.
To understand more about MediaWorks, you could always read it on the MediaWorks tab to learn about the capabilities of this software. You can call us now if you will need to set up a live demo of the product and we are going to show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that could allow other NG911 to deposit and also get data like geo-location and call routing logs. This can permit the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You may access it through the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks will allow you to search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software could be able to enable you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can be a good help when organizing groups of connected calls on the saved incidents since every incident will definitely be managed through a focused tab together with its graphical timeline view. This may be a good method to manage multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of relevant media or calls. If you'd like to have an easier time, the incidents can be saved remotely on the source digital logging recorder.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we're always dedicated to the products that we deliver and also your personal experience as consumers. It's really important to fulfill our customers and we're going to do everything to ensure that you'll be pleased and your units will be appropriately installed. We also have skilled field engineers that is very proud of their speedy service and product installation in Rome, GA.
The service department will unquestionably be prepared to manage the system along with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you are going to be equipped with a professional system.
Service
Quality Recording Solutions can provide multiples of service agreements in Huntsville, AL to suit the demands of your agency.
Our typical offerings actually fall into one of the 3 classes below, but we're going to be able to create custom maintenance plans to fit the requirements of every customer.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor can be included. You may even expect software updates and 24/7 remote monitoring. Any request outside of business hours will be subjected to a service charge.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There can be some software updates included as well as remote monitoring. With this plan, a service charge will be incurred for on-site service and the buyers will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days a week. Software improvements and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions could also offer complimentary web training during the warranty to period to make certain that you and the team can be equipped to utilize your software to its full potential.
We always want you to enjoy the experience with the items and we will do everything to ensure that you'll be confident in using the tools that you have to make it an asset for your agency's daily tasks.
To make this feasible, we can provide you with on-site training at enough time of the installation and we are going to provide web-training on the first-year warranty and while under service contract.
Over the sessions, you and the team can be guided over the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the voice logger as technology ages.
We even offer reconditioned systems that are refurbished to the original performance specifications. You'll be able to contact us to understand more information on the service.