Quality Recording Solutions Offer Top Recommends Covering Voice Recorders In Jacksonville, FL
Our primary mission at Quality Recording Solutions is to help provide a much safer community for all and to support public safety professionals. We wish to do these through the help of personalized and friendly services. These things could be feasible because of our up-to-date, affordable and reliable voice and data recordings meant for public safety and support companies in the Southeast.
We have a wide range of experience in helping and serving 911 centers, police stations, fire stations, finance institutions, government facilities, hospitals and more so we have the best equipment to handle and offer the needs of agencies in Jacksonville, FL.
History And Culture Of The corporation
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The business has always been centered on its core values as well as its devotion to family values. They also consider the hard work and work balance for all their employees as they know that nurturing a happy and fulfilled team of experts will offer them with better service quality and customer relations. We already have over forty years of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we are.
The value of the organization is on the culture and personal relationships with consumers. We will offer you the best technical and customized customer service and do what we can. We always keep our growth concentrated and deliberate and we can concentrate on the quality of the services. We have been providing a fantastic product line in the Eventide Recording Equipment.
Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to current products in communication centers.
As of today, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you'd like to find out more about this, you could always check our website. Our services and products can also be found there.
We are also proven to give back to the community by joining and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for giveaways and contributions to festivities.
Service Location
We're giving our services to different organizations located in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We're very eager to offer our terrific quality products and services to the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought a lot of things on the table to encourage the whole team. His favorite piece of advice is: take care of your customers or someone else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and makes surveys to installation and training.
He is devoted to meet the demands of the consumers to the best of his ability and he always manages our team to make sure that everything could be effectively implemented. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can learn more about the needs of the customers and provide them with the best services and products.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the corporation. He is referred to as a multi-tasker and he guarantees that our technology will be up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is very dependable and he is inspired in his work since he knows that the playback of a call can help somebody else.
The Products:
Eventide
Do you want to seek out an easy to use recording solution that's both reliable and secure? You don't need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are really easy to use through the help of MediaWorks software that you could access on the internet or a desktop application, which may make the telephone and radio logger more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving continuously on a regular basis to be sure that they could meet the demands of the consumers. If you want to learn more about MediaWorks, you may read this on the MediaWorks tab to understand its features. You can undoubtedly talk to us if you would like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could connect you to your NexLog Recorder. You can access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this could include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. When it comes to the saved incidents, MediaWorks PLUS software can help you organize groups of associated calls. Every incident could be managed through a committed tab together with its graphical timeline view. This can enable you to handle multiple incidents in one screen. When the additional calls are located, they would be copied in an existing incident and allow you to make a complete set of relevant calls or media.
If you want to make sure that it's going to be easier, incidents might be saved remotely on the source digital logging recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we always commit to the products that we deliver and also the personal experience as consumers. We always consider your satisfaction more than anything else and we're going to do everything to be sure that you will be pleased and your units can be appropriately installed. We also have the best engineers that take pride in their wonderful service and product installation in Florence, AL.
We even have service departments which are ready to take care of your system together with the professional knowledge of the team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to make certain that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Chattanooga, TN to help suit the needs of the agency. Our offers usually fall into 3 groups, but we can make custom maintenance plans based on your needs.
Normal
The normal service agreement will actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You may anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There will be software improvements and remote monitoring. With this plan, a service charge will be incurred for on-site service and the customer will have to pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The Software updates could be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will offer the best complimentary web training in the warranty period to make certain that the team will surely have the knowledge to make use of the software. We want you to enjoy the use of our products so we will ensure that you will be confident to make use of these tools. We will provide you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our goal is for you to use the product feeling at ease and you entirely know the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to offer the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also offer service contracts to maintain the performance of the voice logger as technology ages.
We will even provide reconditioned systems which are actually refurbished to the main performance specifications. You'll be able to contact us to find out more information on the service.