QRS (Quality Recording Solutions) Give Us Good Suggestions About Telephone Recorders In Savannah, Georgia
Our principal mission at Quality Recording Solutions is to help provide a more secure community for all and to support public safety experts. We wish to accomplish all these through individualized and friendly services. These things will be feasible due to our updated, affordable and trusted voice and data recordings meant for public safety and support organizations in the Southeast.
We've got a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we have the best equipment to deal with and offer the demands of businesses in Savannah, GA.
History And Culture Of The business
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The corporation has long been focused on its core values and its strong devotion to family values. They also consider the tough work and work balance for all their employees since they realize that nurturing a happy and fulfilled team of specialists can offer them with better service quality and customer relations. We have more than 40 years of experience in this industry and we also have team members which are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you'd ask around, responders, officials and telecommunicators know who we are.
The value of the business is on the culture and personal relationships with customers. We will offer you the best technical and customized customer service and do what we can. We're going to always keep our growth deliberate and concentrated and we're going to concentrate on the quality of the services as well. We've got been providing the best product line in the Eventide Recording Equipment.
Our solutions include the supplying of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
QRS is presently helping legacy Eventide products including the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for all these products for no less than 7 years.
If you'd like to understand more about this, you may check our website. We've got services and products included there.
We're also proven to give back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by honoring the dispatches by way of contributions and giveaways.
Service Location
We're presently supplying services to various businesses positioned in Georgia and Alabama and we're consistently expanding towards Florida, Tennessee and Mississippi. We're definitely excited to offer fantastic quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founder of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John certainly leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of advice that John always mentions is: take care of your clients or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is always committed in supplying the demands of clients and he also handles our team to ensure that everything could be implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to make sure that they could offer the requirements of the clients all enough time.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the corporation.
He is a great multi-tasker and he could also keep our technology up to date and ensure that everything will run appropriately. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is very dependable and he is always inspired in his work since he recognizes that it would help other people.
Our Products:
Eventide
Do you wish to look for a secure, trustworthy and easy to use recording solution? You don't have to look elsewhere since the Eventide recording solution is what you are searching for!
These recorders are very simple to use through the MediaWorks software and it may be accessed through the web or desktop application, which can make the Eventide recorder more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also enhances its software on a regular basis to help meet the demands of the consumers and at QRS keep the system up to date.
To find out more about MediaWorks, you could always read it on the MediaWorks tab to understand the capabilities of this software. You can contact us if you would like to set up a live demo of the product and we are going to show you how we can meet your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This will allow other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software required to connect to the NexLog Recorder. You are going to be able to gain access to it through your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to find, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can also enable you to make quick call browsing and replay and it could include an advanced two-dimensional graphical timeline view, instant recall mode, spoken time and date announcements, advanced incident recording management features, simultaneous multi-channel replay and more.
MediaWorks PLUS software allows you to organize groups of associated calls into saved incidents. Every incident would actually be accessible for management on a devoted tab along with a graphical timeline view. This can allow you to control multiple incidents in one screen.
If the additional calls are already located, they will be copied quickly through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it is going to be easier, incidents can invariably be remotely saved on the source Call logger.
The key features could include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we are delivering and also the personal experience as consumers. We always consider your satisfaction more than anything else and we're going to do everything to ensure that you are going to be pleased and your units will be correctly installed. We also have skilled engineers that take pride in their great service and product installation in Lake City, FL.
We also have service departments that are ready to handle your system along with the professional knowledge of your team. By installing new wiring and repairing the existing installations, we can combine our efforts with you to be sure that you are going to have a specialist system.
Service
Quality Recording Solutions can provide multiple service agreements in Hattiesburg, MS to help suit the requirements of the agency. Our offerings usually fall into 3 different categories, but we will be able to create a custom maintenance plan that might fit your needs.
Normal
The standard service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There would be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer could have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which implies that it will cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software improvements may also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions can also offer complimentary web training over the warranty to period to be sure that you and the team can be equipped to utilize your software to its full potential.
We are going to always want you to enjoy the experience with the items that we're offering so we are going to do what we can to be sure that you may be confident in using these tools and make it an asset for your agency.
To do this, we are going to offer on-site training at the time of the installation and we can also provide web-training on the first-year warranty and while under service contract.
During these sessions, you and your team could be taken step by step through the features of the software. Our primary goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice loggers as technology ages. To understand more about this, you could call us directly.