QRS (Quality Recording Solutions) Offer Reliable Info On Call Loggers In Huntsville, AL
Our mission here at Quality Recording Solutions is to help to make the towns a more secure place, support the public safety professionals and to achieve all this through individualized and friendly services. We could make it probable by offering updated, reliable, inexpensive and effective voice and data recordings to all the public safety and support agencies found at the Southeast.
We have lots of experience in helping and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government establishments and more so you may expect that we have the correct equipment to provide the requirements of any businesses in Tallahassee, FL.
The History And Culture Of The business
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The business has always maintained its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the corporation has flourished due to these values. We understand that in order to provide higher quality service and customer relations, we need to have a happy and fulfilled team of experts. We've got over 40 years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization begins on the culture and personal relationships with the consumers. We will offer unparalleled technical and individualized customer service while we do what we do well. We will always keep our growth concentrated and deliberate and we will also concentrate on quality.
We've got been providing an incredible product line in the Eventide Recording Equipment. We are providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We might also offer support and parts for more than 7 years.
You will be able to check our website to understand more about us and our products and services. We can also enjoy giving back to the folks that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches over the help of giveaways and contributions to customer websites and festivities.
Service Area
We're serving several agencies in the states of Alabama and Georgia and we will expand to Tennessee, Florida and Mississippi. We're very eager to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the Founder and President of Quality Recording Solutions and he has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought many things on the table to encourage every member of the team.
His favorite assistance is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and produces surveys to installation and training.
He is always devoted to meet the needs of every customer to the best of his ability and he deals with our team to ensure that they can implement everything effectively. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can discover more about the requirements of the clients and provide them with the best products and services.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the organization. He is a multi-tasker and he always guarantees that our technology can be up-to-date and effectively running. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely reliable and he is always inspired in his work since he sees that the a playback of a call can definitely help somebody else.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and dependable? You do not need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the aid of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide can improve continually frequently to ensure that they will meet the demands of the consumers. If you'd like to learn more about MediaWorks, you can always read it on the MediaWorks tab to find out about its capabilities. If you want to have a live demo of the product, you could call us today.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that may enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This can enable other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could allow you to connect your NexLog Recorder. You are going to be able to get into this through the web browser in your secure network or through the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks can enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to permit you to make a quick call and browse and it will include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also permit you to organize groups of linked calls on the saved incidents since every incident will certainly be managed through a dedicated tab along with its graphical timeline view. This may enable you to control multiple incidents in one screen.
When additional calls are located, they will be copied in an existing incident and also enable you to develop a complete set of relevant calls or media. If you'd like this make this easier, incidents could be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always devoted to the items that we supply and the personal experience as clients. Your satisfaction is always essential to us and we will do everything to be sure that you will be pleased and your units will be installed properly. We also have skilled field engineers that is very proud of their speedy service and product installation in Vicksburg, MS.
The service department will unquestionably be prepared to manage the system along with the professional expertise that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to be sure that you'll be equipped with a professional system.
Service
Quality Recording Solutions could be able to offer multiple service agreements in Tupelo, MS to help suit the demands of the agency. Our typical offerings will typically fall into 3 classes, but we can create custom maintenance plans that might fit the requirements of the customers.
Normal
The normal service agreement would cover the service and also the full access to our help desk during business hours. It would be from 8 am to 6 pm from Monday to Friday.
During these days or hours, the parts and labor are included. You can anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and provide access to the help desk. There will be some software updates and remote monitoring. In this type of plan, a service charge can be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement can be a full extension of the first year warranty. It means that it will cover the service and full access to the help desk 24 hours a day and 7 days each week. The software improvements will also be available. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can enable you to provide complimentary web training over the warranty period to be sure that the team would have the knowledge to use the software. We will want you to enjoy the experience with the products so we are going to do everything to be sure that you will be confident when you're using the tools. We will make certain that we will offer you with on-site training at time of installation and also offer web-training through the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our goal is to help you learn everything that you have to discover more about the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services needed for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We're doing this to maintain the performance of the telephone recorder as technology ages. We can even offer you reconditioned systems that were refurbished to the main performance specifications. You can call us to find out more about this.