QRS (Quality Recording Solutions) Offer You Professional Assistance Covering 911 Recorders In Pensacola, FL
Our primary mission at Quality Recording Solutions is to offer a safer community for everybody and to also support public safety professionals. We want to do all these with the usage of customized and friendly services and all of it'll be feasible with our up-to-date, affordable and reliable voice and data recording solutions meant for public safety and support companies situated in the Southeast.
We're offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you can expect that we have everything that the organizations in Savannah, GA.
The History And Culture Of The business
Quality Recording Solutions was launched in the year 2000 and it has grown in Roswell, Georgia. The company preserved its values over the years and their commitment to the hard work and work balance of their employees.
This is the primary explanation why the business has been flouring for all these years. We understand that to be able to offer better quality service and customer relations, we need to have a happy and fulfilled team of professionals. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization starts on the culture and personal relationships with the clientele. We may offer unparalleled technical and individualized customer service while we offer what we do. We always kept our growth concentrated and intentional and we focus on quality above all else.
We've got been offering a stellar product line in the Eventide Recording Equipment. Our solutions can provide analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers. QRS is also assisting legacy Eventide products like the Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for a minimum of 7 years for all our products.
You could always check our website to know more about us and our products and services. We may also enjoy giving back to the individuals that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are providing services to different agencies situated in Georgia and Alabama and we're expanding towards Tennessee, Mississippi, and Florida. We are very excited to offer the best quality services and products for you.
The Key Members of The Team
John LoSchiavo
John is the Founder and the President of Quality Recording Solutions and he has more than 35 years of combined experiences in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a fan of gold. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
With all the talents, interest and experiences that he has, he became an exceptional leader and he brought many things on the table to encourage the whole team. His favorite piece of advice is: take care of your clients or somebody else will.
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he also handles all the customer experience coming from the initial planning and produces surveys to installation and training.
He is always committed to meet the needs of every customer to the best of his ability and he deals with our team to make sure that they could implement everything correctly. Alex is also an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to make certain that the products that we offer can meet the needs of the buyers.
Mark Maier
Mark is known as our fearless Service Manager and he is also the backbone of the corporation. He is known as a multi-tasker and he guarantees that our technology can be up-to-date and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he knows that the a playback of a call can certainly help somebody else.
Our Products:
Eventide
Do you want to seek out a secure, reliable and easy to use recording solution? You don't have to look elsewhere because the Eventide recording solution is what you are trying to find!
These recorders are really easy to use over the help of the MediaWorks software and it is going to be accessible through the internet or your desktop application, which would make the Eventide recorder more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide also enhances its software frequently to help meet the demands of the clients and at QRS keep the system up-to-date.
To understand more about MediaWorks, you can always read it on the MediaWorks tab to understand the capabilities of this software. You may contact us if you'd like to set up a live demo of the product and we're going to show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support stadnards-compliant NG911 event logging web service which will enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This can actually enable the other NG911 subsystems to get a recorded media incident with RTSP.
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may hook you up to your NexLog Recorder. You will be able access this over the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this might include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will permit you to organize groups of connected calls when it comes to the saved incidents. Every incident can be managed through a devoted tab together with its graphical timeline view. This will help you deal with multiple incidents in one screen. When additional calls are already located, they will be copied in an existing incident and enable you to construct a complete set of appropriate calls or media.
If you want to make certain that it will be easier, incidents may be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and the personal experience of buyers. We always consider your satisfaction more than anything and we will do anything to make sure that you'll be pleased with our products.
We have skilled engineers which are very professional and they provide wonderful service and product installation in Tuscaloosa, AL.
We've got service departments which are already prepared to deal with the system along with the professional expertise of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to ensure that you could get a professional system.
Service
Quality Recording Solutions can provide multiples of service agreements in Pensacola, FL to suit the requirements of your agency.
Our common offers fall into one of the 3 categories mentioned below, but we can create custom maintenance plans that will fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these hours or days, all the parts and the labor will be included. You could even expect software improvements and 24/7 remote monitoring. A service charge might be incurred for any service that is asked for outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software updates included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the customer will be spending money on the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days per week. Software improvements and also 24/7 monitoring will also be included on the premium package. You don't have to worry about anything because everything is covered.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make sure that the team might have the knowledge to make use of the software. We want you to enjoy using the merchandise that we provide so we can ensure that you will be confident in using the tools. We are going to provide you with on-site training at the time of installation and offer web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our main goal is to help you use the product easily and understand all the features that it may offer.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this to maintain the performance of the telephone recorder as technology ages. We will even offer you reconditioned systems that were refurbished to the original performance specifications. To understand more about this, call us today.