Quality Recording Solutions Offer Us Good Info About 911 Recorders In Huntsville, AL
Our primary mission at Quality Recording Solutions is to help offer a more secure community for all and to support public safety specialists. We would like to do these through customized and friendly services. All of these will be possible through our up to date, trustworthy and inexpensive voice and data recording solutions for all the public safety and support companies found at the Southeast.
We have a wide range of experience in aiding and serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so we've got the best equipment to manage and offer the needs of organizations in Cookeville, TN.
The Company's History And Culture
Quality Recording Solutions was actually created in 2000 and it has actually developed in Roswell, Georgia. The organization always followed its value and also their strong devotion to family.
They pay attention to the hard work and work balance of their employees. They understand that taking care of a satisfied team of professionals will offer better quality service and customer relations.
We've got more than 40 years of experience in this industry and we have team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the area, responders, officials and telecommunicators will undoubtedly know us.
The value of the organization actually begins on the culture and personal relationships with the consumers. We can certainly offer the best technical and individualized customer service while we are doing what we do. We always kept our growth intentional and concentrated and we are centering on quality. We've got been providing a stellar product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to latest products in communication centers. QRS is also aiding legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for over 7 years.
You must check our website to understand more about us, the items that we provide and the services that we offer. We even enjoy giving back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We offer services to different organizations situated in Alabama and Georgia and we wish to expand to Tennessee, Mississippi, and Florida. We're very eager to offer you the best quality services and products.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the corporation as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also creates surveys to installation and training. He is very dedicated to what he is doing and he provide the requirements of the consumers and also the one who handles our team to make sure that everything can be implemented properly.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all enough time because he can effortlessly know and provide the requirements of the clients.
Mark Maier
Mark is also our fearless service manager and he is also the backbone of our company. He is a multi-tasker and he always guarantees that our technology can be updated and efficiently running. Mark has more than 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He served 6 years in the communication unit of the Air Force National Guard.
He is extremely trusted and he is always inspired in his work since he recognizes that the a playback of a call can unquestionably help somebody else.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that is both secure and trustworthy? You do not have to look elsewhere because Eventide recordings is what you're looking for.
These recorders are extremely simple to use through the MediaWorks software and it could be accessed through the web or desktop application, which might make the telephone and radio logger more accessible.
MediaWorks can hold integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and many more. Eventide is also improving its software regularly to meet the requirements of the clients and we are QRS will keep your system updated.
To understand more about MediaWorks, you can read it on the MediaWorks tab to know about the capabilities of this software. You can call us now if you will need to set up a live demo of the product and we're going to show how can help you.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that might allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This may actually enable the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that might allow you to connect to your NexLog Recorder. You may access it over the web browser in the secure network of the agency or through the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks can help you search, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software might also allow you to organize groups of connected calls on the saved incidents since every incident will absolutely be managed through a devoted tab along with its graphical timeline view. This can permit you to control multiple incidents in one screen.
When the additional calls are located, they'd be copied in an existing incident and enable you to construct a complete set of related media or calls. If you'd like to have an easier time, the incidents might be saved remotely on the source 911 recorder.
Here are the features that you have to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the items that we are delivering and the personal experience of buyers. We always consider your satisfaction more than anything and we're going to do anything to make certain that you would be pleased with our products.
We certainly have the best and the most skilled engineers which will provide fantastic service and product installation in Vicksburg, MS.
We've got service departments which are already ready to handle the system along with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have a professional system.
Service
Quality Recording Solutions will offer multiple service agreements in Tupelo, MS to suit the demands of the agency. Our offerings will typically fall into 3 classes, but we can provide custom maintenance plans that will fit the needs of the customers.
Normal
The normal agreement would actually cover the service and also the full access to our help during during business hours only from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you may anticipate that there would be software updates and 24/7 remote monitoring and the service will simply be charged outside of business hours.
Telephone/Remote
This type of service agreement can cover remote support and also offer access to the help desk. You must realize that software updates and remote monitoring are included. With this type of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it is going to cover all the service and offer full access to the help desk 24 hours a day and 7 days a week. Software updates could be available and 24/7 monitoring. You are going to not need to worry about the parts and labor because they are included.
Training
Quality Recording Solutions can enable you to provide complimentary web training throughout the warranty period to make sure that the team would have the knowledge to use the software. We always want you to enjoy this experience with the merchandise so we're going to do everything to make sure that you are confident in using the tools. We are going to also make sure that we may offer on-site training at the time of installation and provide web-training on the first-year warranty and while it is under service contract.
During the sessions, you and the team could be guided step by step on the features of the software. Our primary goal is to help you go out feeling at ease since you already know the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We might also provide service contracts to maintain the performance of the voice recorder as technology ages.
We even offer reconditioned systems which are refurbished to the original performance specifications. You can contact us to learn more info on the service and purchasing of the refurbished systems.