QRS (Quality Recording Solutions) Give Very Best Help Covering Eventide Recorders In Huntsville, Alabama
Our principal mission right here at Quality Recording Solutions is to offer a more secure community for everyone and to offer support to public safety specialists. We want to do all these with the use of personalized and friendly services and all of it will be possible with our updated, affordable and trusted voice and data recordings meant for public safety and support organizations situated in the Southeast.
We are giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, financial institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the organizations in Cookeville, TN.
History And Culture Of The business
Quality Recording Solutions was actually created in Roswell, Georgia in year 2000. The company has always been focused on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees because they know that looking after a happy and fulfilled team of experts will offer them with better service quality and customer relations. We've got more than 4 decades of experience in this trade and we also have team members who are beloved and trusted leaders in the public safety community in the southeast. As a matter of fact, if you would ask around, responders, officials and telecommunicators know who we're.
The value of the company is actually on the culture and personal relationships with our customers. We can offer the best technical and individualized customer service and do what we do best. We keep our growth deliberate and targeted and we are going to also focus on quality services above all else. We've got been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and several specialized integration to existing products in communication centers.
QRS is aiding legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may offer support for these products for a minimum of 7 years.
You can check your website to learn more about this. We have products and services included there.
We're also known to give back to the community by working with and serving conference events for the local chapters of APCO and NENA. We will be celebrating National Public Safety Telecommunicators Week through the honoring of dispatches by strategy for special gifts and contributions to festivities.
Service Location
We're giving services to different businesses situated in Georgia and Alabama and we are expanding towards Tennessee, Mississippi, and Florida. We're very eager to provide you the best quality products and services.
Meet The Key Members of The Team
John LoSchiavo
John is referred to as the Founder and the President of Quality Recording Solutions and he has over 35 years of sales, leadership and industry experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is a dynamic member of NENA and APCO and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Essentially, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John absolutely leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of advice that John usually says is: take care of your consumers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always devoted to meet the requirements of every customer to the best of his ability and he handles our team to be sure that they could implement everything appropriately. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with this experience in the industry, the philosophy of Alex is to stay as a student and learn to be sure that the merchandise that we provide can meet the requirements of the consumers.
Mark Maier
Mark is undoubtedly our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up-to-date and be sure that they're running efficiently. Mark actually brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he recognizes that it would help other folks.
The merchandise:
Eventide
If you want an easy-to-use recording solution that's both reliable and secure, you do not have to go anywhere else because Eventide recordings can help you. These recorders are extremely simple to use if you may use MediaWorks software and they are accessible on the web or through your desktop application, which will make the Eventide recorder more accessible.
MediaWorks is presently supporting integrative searching and browsing, audio playback, live monitoring, assurance call and evaluation, numerous file exporting options, data graphing and reporting and much more. Eventide can improve their software consistently and they could do this on a regular basis to ensure that they can meet the demands of the clients. If you would like to understand more about MediaWorks, you may always read it on the MediaWorks tab to learn more of its features. You can speak with us if you would like a live demo of the product as well.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also get data like geo-location and call routing logs. This will actually enable the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may enable you to connect your NexLog Recorder. You can always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software will be able to enable you to make a quick call and browse and it would include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of linked calls on the saved incidents since every incident will certainly be managed through a focused tab together with its graphical timeline view. This can undoubtedly be a terrific method to deal with different incidents in one screen.
When the additional calls are actually located, they could be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you would like this make this easier, incidents might be saved remotely on the source digital logging recorder.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we always commit to the merchandise that we're delivering and also the personal experience as consumers. We always consider your satisfaction above all else and we are going to do everything to make sure that you are going to be pleased and your units could be properly installed. We've got skilled engineers who are proud of their wonderful service and product installation in Florence, AL.
We also have service departments which are prepared to manage your system together with the professional knowledge of the team. By installing the new wiring and repairing the existing installation, we're going to combine our efforts to make certain that you may have a specialist system.
Service
Quality Recording Solutions will be able to offer multiple service agreements in Biloxi, MS to help suit the needs of the agency. Our offerings generally fall into 3 different groups, but we're going to be able to create a custom maintenance plan that would fit your needs.
Normal
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these hours or days, the parts and labor would be included. You may also expect software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the organization hours.
Telephone/Remote
This type of service agreement covers remote support and offers access to the help desk as well. There would be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days a week. The software improvements may also be available. You'll not need to worry about anything because parts and labor are included.
Training
Quality Recording Solutions could be able to allow you to provide complimentary web training throughout the warranty period to make certain that the team can be knowledgeable to use the software. We want you to have fun and enjoy the experience with the products so we will be sure that you are confident in using the tools. We will make sure that we can offer you with on-site training at time of installation and also offer web-training throughout the first-year warranty and While it is under service contract.
During these sessions, you and your team will be guided step by step through the features of the software. Our goal is for you to go out feeling at ease that you understand the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always offer all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their voice logger as technology ages. To learn more about this, you may call us directly.