Quality Recording Solutions Offer Very Best Tips About Radio Recorders In Tallahassee, Florida
Our mission here at Quality Recording Solutions is to help to make the communities a much safer place, aid the public safety professionals and to accomplish all this through individualized and friendly services. We can make it feasible by offering updated, dependable, affordable and effective voice and data recording samples to all the public safety and support businesses found at the Southeast.
We've got tons of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government facilities and more so you could already anticipate that we have everything to provide the needs of businesses in Albany, GA.
History And Culture Of The company
Quality Recording Solutions was launched in Roswell, Georgia in the year 2000. The company has long been focused on its core values as well as its devotion to family values. They always see the hard work and work balance for the employees since they realize that having a happy and satisfied team of specialists can provide better service quality as well as customer relations. We already have over forty years of experience in this market and we also have team members which are trusted and beloved leaders in the public safety community in the southeast. If you're going to ask around , responders, officials and telecommunicators know who we're.
The value of the business will always be on the culture and personal relationships with the clientele. We can offer you the best technical and individualized customer service and do what we can. We keep our growth intentional and concentrated and we're going to also focus on quality services more than anything else. We've got been giving the best product line in the Eventide Recording Equipment.
Our solutions actually include the providing of analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to current products in communication centers.
QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you would like to learn more about this, you can check our website. Our services and products may also be found there.
We also give back to our community by means of aiding or working with the conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week through the remembering of dispatches by way of giveaways and contributions to festivities.
Service Location
We are offering our services to different businesses positioned in Alabama and Georgia and we are expanding to Florida, Tennessee and Mississippi. We're surely eager to offer terrific quality services and products to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is an active member of NENA and APCO and he also took over as the president of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John certainly leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. John's favorite piece of assistance is: take care of your consumers or someone else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one managing customer experience from initial planning and he makes the surveys to installation as well as training. He is committed to offer the demands of our consumers and he is also the one that handles our team to guarantee that everything could be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to give the best for the clients.
Mark Maier
Mark is absolutely our fearless Service Manager and he is the patient backbone of the business.
He is an impressive multi-tasker and he always keeps our technology updated and be sure that they're running efficiently. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is dependable and he is always inspired in his work as he knows that he may help other people.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and trustworthy? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are really easy to use through the help of the MediaWorks software and it is going to be accessible over the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide is also improving its software regularly to meet the needs of the consumers and we're QRS will keep your system updated.
To learn more about MediaWorks, you can read it on the MediaWorks tab to learn about the capabilities of this software. You could call us nowadays if you'd like to set up a live demo of the product and we're going to show you what it may do.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service which will enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This kind of service might also permit other NG911 subsystems to get an incident's recorded media through RTSP.
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software which will hook you up to your NexLog Recorder. You can access this through the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browsing and this might include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will allow you to organize groups of associated calls on the saved incidents. Every incident will be managed through a dedicated tab along with its graphical timeline view. This can permit you to manage multiple incidents in one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to create a complete set of relevant calls or media.
If you want to be sure that it is going to be easier, incidents could be saved remotely on the source Call logger.
The key features could include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are dedicated to the merchandise that we are delivering and also the personal experience as buyers. It's very important to satisfy our consumers and we are going to do everything to make certain that you are going to be pleased and your units can be properly installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Vicksburg, MS.
The service department will invariably be prepared to take care of the system together with the professional knowledge of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you'll be equipped with a specialist system.
Service
Quality Recording Solutions will offer multiple service agreements in Hattiesburg, MS to suit the demands of the agency. Our offerings will typically fall into 3 classes, but we can provide custom maintenance plans that will fit the needs of the clients.
Normal
The regular service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. In these days or hours, the parts and labor will be included and you can anticipate that there would be software updates and 24/7 remote monitoring and the service will only be charged outside of business hours.
Telephone/Remote
This kind of service agreement will cover remote support and also offers access to the help desk. You have to know that software improvements and remote monitoring are included. With this kind of plan, a service charge could be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first year warranty, which implies that it can cover all the service and offer full access to the help desk 24 hours a day and 7 days every week. Software improvements will definitely be available and 24/7 monitoring. You will not need to think about the parts and labor as they are all included.
Training
Quality Recording Solutions can also offer complimentary web training during the warranty to period to be sure that you and the team can be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the merchandise that we are giving so we are going to do what we can to make sure that you could be confident in using these tools and make it an asset for your agency.
To do this, we're going to offer on-site training at enough time of the installation and we could also provide web-training on the first-year warranty and while under service contract.
During the sessions, you and the team can be guided throughout the features of the software. Our principal goal is for you to walk away from your training feeling at ease, having a strong understand of the features and fluent in the basic functions of MediaWorks and the Eventide recording solution.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions would continue to provide the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We even provide reconditioned systems which are refurbished to the main performance specifications. To learn more info about the service, you can contact us at this time.