QRS (Quality Recording Solutions) Provide Us Excellent Guidelines About Telephone Recorders In Biloxi, Mississippi
Our mission here at Quality Recording Solutions is to help to make the towns a more secure place, support the public safety specialists and to attain all of this through customized and friendly services. We could make this feasible by giving updated, inexpensive, efficient and trusted voice and data recordings to public safety and support companies in the Southeast.
We have tons of experience in assisting 911 centers, police stations, fire stations, financial institutions, hospitals, government establishments and more so you can already expect that we have everything to give the demands of companies in Johnson City, TN.
The History And Culture Of The company
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The organization has always maintained its core values, strong devotion to family values, difficult work and also work balance for all the employees.
This is actually the primary explanation why the company has been flouring for all these years. We understand the taking care of a fulfilled and happy team of experts can bring higher quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know many things about us.
The value of the business will actually start on the culture and personal relationships with the clientele. We can offer unparalleled technical and customized customer service while we offer what we do. We always kept our growth focused and deliberate and we concentrate on quality more than anything else.
We have been giving a stellar product line in the Eventide Recording Equipment. We are giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for no less than 7 years for all our products.
You will be able to examine our website to understand more about us and our services and products. We can also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by remembering the dispatches with the help of giveaways and contributions to customer websites and festivities.
Service Location
We're providing services to different businesses situated in Georgia and Alabama and we are expanding towards Florida, Tennessee and Mississippi. We're surely eager to offer fantastic quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is the founder and also the President of Quality Recording Solutions and he has over 35 years of experiences when it comes to industry, sales and leadership. Before he decided to establish QRS, John actually work as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of NENA and APCO and also became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is an avid fan of golf. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Because of the interests, talents and experiences that he had, he became an excellent leader and he was able to bring a lot of things on the table that will encourage the team. His favorite piece of advice is: take care of your customers or somebody else will.
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is always dedicated to meet the needs of every customer to the best of his ability and he manages our team to ensure that they can implement everything properly. Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the consumers and offer them with the best services and products.
Mark Maier
Mark is a fearless Service Manager and he is also referred to as the backbone of the company. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
He already has 15 years of experience with regards to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is very dependable and he can inspire others through his work as he understands that a playback may help somebody.
Our Products:
Eventide
Are you trying to find an easy-to-use recording solution that's both secure and trustworthy? You do not have to look anywhere else since Eventide recordings is what you need.
These recorders are incredibly simple to use over the MediaWorks software and it may be accessed through the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the requirements of the customers and we're QRS will keep your system updated.
If you want to learn more about MediaWorks, you could read it on the MediaWorks tab and learn about the features of the software. You could call us these days if you'd like to set up a live demo of the product and we will show you what it may do.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service that could enable other NG911 subsystems to deposit and obtain data like call routing logs and geo-location. This may absolutely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software necessary to connect to the NexLog Recorder. You can access this over the web browser and in your secure network or also through your desktop application that was downloaded in the computer.
What is the capability of MediaWorks?
Eventide MediaWorks can permit you to search, replay, export, melt away to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software would permit you to make quick call browsing and replay, and it is going to include an advanced two-dimensional graphical timeline view, spoken time and date announcements, simultaneous multi-channel replay, instant recall mode, advanced incident recording management features and more.
MediaWorks PLUS software permits you to organize groups of associated calls into saved incidents. Every incident would actually be accessible for management on a dedicated tab together with a graphical timeline view. This may allow you to control multiple incidents in one screen.
If the additional calls are already located, they're going to be copied quickly through an existing incident and enable you to build-up a complete set of appropriate media or calls. To ensure that it will be easier in the future, incidents could be saved remotely on the source digital logging recorder.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are always dedicated to the products that we deliver and the personal experience as buyers. It is essential to fulfill our clientele and we are going to do our best to do everything to ensure that you'd be pleased and your units will be installed. We also have skilled field engineers that's very proud of their speedy service and product installation in Tuscaloosa, AL.
The service department is prepared to take care of your system together with the professional expertise of our team. By the installation of the new wiring and repairing existing installations, our team can team up with you to make sure that you will have a professional system.
Service
Quality recordings may offer multiple service agreements in Montgomery, AL to help suit the needs of the agency. Our offerings commonly fall into 3 different classes, but we're going to be able to create a custom maintenance plan that may fit your needs.
Standard
The standard service agreement would actually cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these hours or days, the parts and labor can be included. You may also anticipate software improvements and 24/7 remote monitoring and the service charge will only be incurred outside of the business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There could be some software updates and remote monitoring. In this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which suggests that it will cover all the service and full access to our help desk 24 hours a day and 7 days per week. The Software updates will be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions could be able to allow you to provide complimentary web training throughout the warranty period to make certain that the team could be knowledgeable to make use of the software. We are going to want you to enjoy the experience with the items so we're going to do everything to ensure that you will be confident when you are using the tools. We will be sure that we can offer you with on-site training at time of installation and also offer web-training over the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step through the features of the software. Our principal goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to give the services required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also provide service contracts to maintain the performance of the telephone recorder as technology ages.
We can even offer reconditioned systems which are actually refurbished to the original performance specifications. You are going to be able to contact us to understand more information on the service.