QRS (Quality Recording Solutions) Provide Very Best Recommends On Telephone And Radio Loggers In Chattanooga, Tennessee
Our mission here at Quality Recording Solutions is to provide a safe community to all and to provide support to public safety experts. We are going to do all these through the use of personalized and friendly services and it is going to be possible with our up-to-date, reliable and inexpensive voice and data recording solutions for public safety and support companies in the Southeast.
We're giving our wide range of experience with regards to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you could anticipate that we've got everything that the businesses in Tallahassee, FL.
The History And Culture Of The company
Quality Recording Solutions was actually created in 2000 and it has developed in Roswell, Georgia. The company has always preserved its core values, strong devotion to family values, hard work and also work balance for all the employees.
For all these years, the company has flourished because of these values. We understand the taking care of a fulfilled and happy team of professionals can bring better quality service and customer relations. We have more than 40 years of experience in this industry and our team members are definitely beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we are.
The value of the organization will start on the culture and personal relationships with your clients. We can absolutely provide unparalleled technical and individualized customer service while we're giving what we do. We've got always kept our growth concentrated and deliberate and we are always concentrating on quality above all else.
We have been giving a stellar product line in the Eventide Recording Equipment. We provide solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to the existing products in the communication centers. QRS also supports legacy Eventide products for example Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We are going to be able to offer support and parts for longer than 7 years.
You will be able to check our website to know more about us and our services and products. We also enjoy giving back to the folks that we serve by participating and supporting conference events for the local chapters of NENA and APCO. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Area
We are serving different organizations in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're already excited to share and offer our quality products and services with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also known as a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all these talents, interests and experiences, John is definitely a fantastic leader and he has brought a lot of things on the table to encourage his team members.
The favorite advice that he normally gives is: take care of your buyers or somebody else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one who handles customer experience from initial planning and he also makes the surveys to installation and training. He is committed to give the demands of the clients and he is also the one who handles our team to be sure that everything will be correctly implemented.
Alex is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his experience in the industry, Alex always believe that being a student is better to ensure that they could provide the requirements of the buyers all the time.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the corporation. He was a multi-tasker and he always guarantees that our technology is always running propelrty and updated.
He already has 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also worked in the communications unit of the Air Force National Guard. He is very reliable and he can inspire others through his work because he sees that a playback may help somebody.
Our Products:
Eventide
Are you searching for an easy-to-use recording solution that's both secure and reliable? You do not have to look elsewhere because the Eventide recording solution is what you are searching for!
These recorders are really simple to use with the aid of the MediaWorks software and it is going to be accessible on the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can support integrative searching and browsing, audio playback, live monitoring, system maintenance, numerous file exporting options, data graphing and reporting, assurance call evaluating and much more. Eventide is also improving its software regularly to meet the needs of the consumers and we're QRS will keep your system up to date.
To learn more about MediaWorks, you can read it on the MediaWorks tab to understand about the capabilities of this software. You could call us now if you will need to set up a live demo of the product and we are going to show how will help you.
The Latest Hardware Offerings Of Eventide
NexLog recorders will help support a standards-compliant NG911 event logging web service which will unquestionably enable other NG911 subsystems to deposit and get data like geo-location and call routing logs. This service can be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could hook you up to your NexLog Recorder. You will be able to access this over the web browser in the secure network of your agency or through the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software might also allow you to make quick call replay and browsing and this can also include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. All incidents might be managed with a devoted tab along with a graphical timeline view. This will allow you to manage multiple incidents in only one screen. When additional calls are already located, they'd be copied in an existing incident and allow you to construct a complete set of relevant calls or media.
If you'd like to ensure that it's going to be easier, incidents can be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the products that we supply and also the personal experience of our customers. We consider your satisfaction more than anything else and we are going to do everything to make certain that you are going to be pleased and your units will be installed.
We've got skilled engineers that are very professional and they offer wonderful service and product installation in Gainesville, FL.
We've got service departments which are already prepared to take care of the system together with the professional expertise of the team. If you're going to install new wiring and repair existing installations, we are going to combine our efforts with you to ensure that you are going to have a specialist system.
Service
Quality Recording Solutions could be able to provide multiple service agreements in Huntsville, AL to help suit the requirements of the agency. Our typical offerings will usually fall into 3 groups, but we can create custom maintenance plans that would fit the needs of the consumers.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, all of the parts and labor can be included. You could anticipate software updates and also 24/7 monitoring and the service charge will just be incurred if you will avail this outside of business hours.
Telephone/Remote
This kind of service agreement covers remote support and offers access to the help desk as well. There can be software updates and remote monitoring. In this kind of plan, a service charge will be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement will be a full extension of the first year warranty. It implies that it'll cover the service and full access to the help desk 24 hours a day and 7 days each week. The software improvements can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer the best complimentary web training in the warranty period to make certain that the team may have the knowledge to use the software. We want you to enjoy using the products that we provide so we can ensure that you'll be confident in using the tools. We will provide you with on-site training at enough time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team can be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you totally understand the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to provide the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We can even provide reconditioned systems which are actually refurbished to the main performance specifications. To learn more info about the service, you can contact us at this time.