QRS (Quality Recording Solutions) Offer Us Reliable Info Covering Digital Logging Recorders In Tallahassee, FL
Our mission here in Quality Recording Solutions is to make the neighborhoods a much safer place, provide support to the public safety professionals and to achieve these through the best services feasible. We will make it probable by giving up-to-date, trustworthy, inexpensive and efficient voice and data recordings to all the public safety and support businesses found at the Southeast.
We already have lots of experience in servicing police stations, finance institutions, fire stations, 911 centers, government establishments, hospitals and more so you may anticipate that we have everything that you should offer the needs of businesses in Macon, GA.
The Company's History And Culture
Quality Recording Solutions was created in 2000 and it has developed in Roswell, Georgia. The organization always followed its core values and their strong devotion to family values.
They pay attention to the tough work and work balance of their employees. They fully realize that taking care of a happy and fulfilled team of professionals will help bring better quality service and customer relations so they have been centering on this aspect.
We've got more than 4 decades of combined experience in this industry and we also have team members which are trusted and beloved leaders in the public safety community in the east. If you are going to ask around the neighborhood, responders, officials and telecommunicators know us.
The value of the company starts on the culture and personal relationships with clientele. We're going to be able to offer unparalleled technical and individualized customer service while we do what we do. We always keep our growth focused and intentional and we're going to be concentrating on quality. We've got been giving an incredible product line in the Eventide Recording Equipment. Our solutions are supplying analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration to existing products in communication centers. QRS is also assisting legacy Eventide products such as the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We will be able to provide support for these products for 7 years.
You could have a look at our website to learn more about us, our product and the services that we provide. We also give back to the community by sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through special gifts and contributions to festivities at customer websites.
Service Area
We serve different organizations in the states of Georgia and Alabama and we will continue to expand to Tennessee, Florida and Mississippi. We are very eager to share and provide our quality products and services with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he has more than 35 years of sales, industry and leadership experience. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these number of talents, interests and experiences, John unquestionably leads the business in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John normally says is: take care of your customers or somebody else will!
Alex Spencer
Alex is also our Regional Vice President of Quality Recording Solutions and he is the one handling customer experience from initial planning and he makes the surveys to installation as well as training. He is always committed in giving the demands of buyers and he also manages our team to ensure that everything could be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even with his wide experience in this field, Alex still believes that he is a student as he wants to provide the best for the buyers.
Mark Maier
Mark is known as a fearless Service Manager and the backbone of the organization. He was known for being a multi-tasker and he always guarantees that our technology is up-to-date and running properly.
With regards to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is trusted and he is proven to inspire others through his work since he recognizes that a playback of a call can help somebody else.
The items:
Eventide
Are you searching for an simple to use recording solution that's secure and reliable? You don't need to go anywhere else since the Eventide recording solutions is what you need.
These recorders are simple to use through the help of MediaWorks software and you could also access this on the web or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks may also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can improve consistently frequently to be sure that they're going to meet the demands of the buyers. If you want to know more about MediaWorks, you may always read it on the MediaWorks tab to find out more of its features. If you'd like to have a live demo of the product, you may call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders can be able to support a standards-compliant NG911 event logging web service which could enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may definitely allow other NG911 subsystems to get a recorded media incident with the RTSP.
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that will enable you to connect your NexLog Recorder. You could always access this with the web browser in your secure network or over the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this can include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software could be a good help when organizing groups of associated calls on the saved incidents since every incident will unquestionably be managed through a dedicated tab together with its graphical timeline view. This can certainly be a fantastic way to deal with different incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of appropriate media or calls. If you'll like this make this easier, incidents could be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we always commit to the items that we deliver and the personal experience as buyers. We always pay attention to your satisfaction above all else and we are going to do everything to be sure that you'd be pleased and your units could be appropriately installed. We also have the best engineers that take pride in their great service and product installation in Athens, GA.
We also have service departments that are prepared to manage your system together with the professional expertise of the team. By installing the new wiring and repairing the existing installation, we are going to combine our efforts to be sure that you could have a professional system.
Service
Quality Recording Solutions can provide multiple service agreements in Chattanooga, TN to help suit the needs of the agency. Our offers usually fall into 3 categories, but we will make custom maintenance plans based on your needs.
Normal
The normal service agreement would cover the service and also the full access to our help desk during business hours. It will be from 8 am to 6 pm from Monday to Friday.
During these days or hours, all of the parts and labor will be included. You could anticipate software improvements and also 24/7 monitoring and the service charge will just be incurred if you'll avail this outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There could be software updates and remote monitoring. With this plan, a service charge can be incurred for on-site service and the customer can have to pay money for the parts.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days every week. The Software updates can be available as well as 24/7 monitoring. You will not have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions will be able to give complimentary web training throughout the warranty period to be sure that your team will have the knowledge to make use of the software. We always want you to enjoy this experience with the products so we will do everything to make certain that you are confident in using the tools. We will make certain that we can provide you with on-site training at time of installation and also provide web-training over the first-year warranty and While it's under service contract.
During the sessions, you and the team will be guided step by step on the features of the software. Our primary goal is to help you go out feeling at ease as you already understand the features of the product that you availed.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to offer the service required for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We offer service contracts to help maintain the performance of the voice logger as technology ages.
We also provide reconditioned systems that have been refurbished to the original performance specifications. You may contact us to learn more info on the service and purchasing of the refurbished systems.