QRS (Quality Recording Solutions) Offer Us Professional Guidance On Radio Recorders In Huntsville, AL
The principal mission of Quality Recording Solutions is to make the neighborhoods a more secure place to be, provide support to public safety experts and also to accomplish these over the best services. We could make this probable by providing up-to-date, inexpensive, effective and trusted voice and data recording solutions to public safety and support agencies in the Southeast.
We have a lot of experience in helping and serving 911 centers, fire stations, police stations, hospitals, finance institutions, government establishments and more so you could expect that we've got the right equipment to give the requirements of any companies in Augusta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was actually launched in 2000 and it has developed in Roswell, Georgia. The business has preserved all its core values and provided work balance for all its employees.
This is the explanation why the corporation has always been flourishing over the years. We all know that taking care of a happy and satisfied team of specialists may result in higher quality service and customer relations. We've got more than Forty years of experience in this industry and our team members are certainly beloved and trusted leaders in the public safety community in the Southeast. The responders, telecommunicators and officials know us.
The value of the organization would really begin on the culture and personal relationships with the customers. We can offer unparalleled technical and individualized customer service while we offer what we do. We've got always kept our growth targeted and intentional and we are always centering on quality more than anything else.
We've got been giving a stellar product line in the Eventide Recording Equipment. We're providing solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS is also assisting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We may also offer support and parts for longer than 7 years.
You may check out our website to learn more about us, our product and the services that we provide. We also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We celebrate National Public Safety Telecommunicators Week by praising the dispatches over the help of giveaways and contributions to customer sites and festivities.
Service Area
We are serving different organizations in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are very excited to share and provide our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he established QRS, he worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also a dynamic member of NENA and APCO and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John unquestionably leads the company in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The best piece of assistance that John commonly says is: take care of your clients or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was known to handle customer experience from the initial planning and also produces surveys to installation and training. He is very dedicated to what he is doing and he provide the requirements of the consumers and also the one who manages our team to ensure that everything will be implemented appropriately.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it's better to be a student all the time because he can very easily know and offer the requirements of the consumers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is an impressive multi-tasker and he always keeps our technology up to date and be sure that they are running efficiently. Mark brings more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He even served 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he recognizes that the playback of a call will help somebody.
The Products:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reputable? You don't have to go elsewhere as the Eventide recordings is what you need.
These recorders are simple to use through the help of MediaWorks software and you may also access this on the net or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and much more. Eventide is improving consistently frequently to be sure that they could meet the demands of the buyers. If you need to know more about MediaWorks, you could read this on the MediaWorks tab to learn about its features. If you want to have a live demo of the product, you may call us right now.
Eventide - Latest Hardware Offerings
The NexLog recorders can hold standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also obtain data like geo-location and call routing logs. This can actually allow the other NG911 subsystems to acquire a recorded media incident with RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is actually the software that can connect you to your NexLog Recorder. You are going to be able to gain access to it using your web browser and in your secure network or over the desktop application that was actually downloaded in the computers.
What is the capability of MediaWorks?
Eventide MediaWorks allows you to look, replay, export, burn off to CD/DVD/Blu-ray, reconstruct incidents and more.
MediaWorks PLUS software can allow you to make call browsing and replay quickly and this may include an install recall mode, advanced incident recording management features, two-dimensional graphical timeline view, spoken date and time announcements, simultaneous multi-channel replay and many more.
MediaWorks PLUS software will even allow you to organize groups of connected calls to saved incidents. Every incident would actually be available for management on a dedicated tab together with a graphical timeline view. This will enable you to control multiple incidents in one screen.
Once additional calls are located, they'll be copied through an existing incident and allow you to build-up a complete set of appropriate media or calls. To guarantee that it would be easier in the future, incidents may be saved remotely on the source Call logger.
The key features include: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
At Quality Recording Solutions, we are dedicated to the items that we are delivering and also the personal experience as buyers. It is important to meet our consumers and we're going to do our best to do everything to make sure that you would be pleased and your units will be installed. We've got skilled field engineers that takes pride in their speedy service and product installation in Gainesville, FL.
The service department will always be prepared to take care of the system together with the professional expertise of our team. By installing new wiring as well as repairing existing installations, our team can collaborate with you to make certain that you are going to be equipped with a professional system.
Service
Quality Recording Solutions can definitely offer multiples of service agreements in Murfreesboro, TN to suit the needs of your agency.
Our typical offerings actually fall into one of the 3 groups below, but we're going to be able to create custom maintenance plans to fit the demands of every customer.
Normal
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor can be included. You have to also expect software updates and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This service agreement actually covers remote support and also offers access to the help desk. There will also be software updates included and remote monitoring. Through this plan, a service charge may also be incurred for on-site service and the buyers would pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. This will cover all service and full access to our help desk 24 hours a day and 7 days weekly. Software improvements and also 24/7 monitoring are also included in this. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions will offer complimentary web training over the warranty period to ensure that the team could have the knowledge in using the software. We want you to enjoy the use of our products so we will guarantee that you'll be confident to make use of these tools. We can offer on-site training at the time of installation and provide web-training through the 1st year warranty and while it's under service contract.
On these sessions, you and your team could be guided over the process and learn the features of the software. Our primary goal is to actually help you use the product easily and understand all its features.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to provide the services necessary for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this to maintain the performance of the voice logger as technology ages. We can also offer reconditioned systems that were actually refurbished to the main performance specifications. You should call us right now to learn more.