Quality Recording Solutions Offer Us Reliable Recommends Covering Voice Loggers In Biloxi, MS
Our mission here in Quality Recording Solutions is to make the neighborhoods a more secure place, offer support to the public safety specialists and to attain these over the best services feasible. We will make it probable by offering you inexpensive, effective, improvements and reliable voice and data recording solutions to public safety and also support businesses in the Southeast.
We've got plenty of experience in assisting 911 centers, police stations, fire stations, finance institutions, hospitals, government facilities and more so you can already anticipate that we have everything to give the requirements of organizations in Panama City, FL.
The History And Culture Of The organization
Quality Recording Solutions was first established in Roswell, Georgia in the year 2000. The corporation has preserved all its core values and provided work balance for all its employees.
This is the reason why the company has always been flourishing over the years. We understand the nurturing a satisfied and happy team of experts can bring better quality service and customer relations. We've got more than 40 years of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. The telecommunicators, officials and responders know lots of things about us.
The value of the organization will start on the culture and personal relationships with your consumers. We will offer unparalleled technical and customized customer service while we provide what we do. We always kept our growth concentrated and intentional and we focus on quality above all else.
We've got been offering a stellar product line in the Eventide Recording Equipment. We're giving solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS also supports legacy Eventide products including Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for longer than 7 years.
You are going to be able to confirm our website to know more about us and our services and products. We also enjoy giving back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by honoring the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We are giving different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We are very eager to provide you the best quality services and products.
The Key Members of The Team
John LoSchiavo
John is known as the founder and President of Quality Recording Solutions. He already has 35 years of experience in industry, leadership and sales. Before he actually founded QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and also the Director of Sales at CSI in Memphis.
He is also a member of APCO and NENA and he took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has been large fan of golf and he also plays it. He also got a golf scholarship at Augusta State University and also won the August City Amateur Championship in 1983.
Due to the interests, talents and experiences that he had, he became an incredible leader and he was able to bring lots of things on the table that could encourage the team. His favorite piece of advice is: take care of your buyers or somebody else will.
Alex Spencer
Alex is actually the Regional Vice President of Quality Recording Solutions and he handles every customer experience from the initial planning and he also makes surveys to installation and training. He is dedicated to his work and he offers the demands of the clients. He is also the one that guarantees that everything can be effectively implemented.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Despite his experience in this market, Alex always believes that it is better to be a student all the time as he can easily know and provide the requirements of the buyers.
Mark Maier
Mark is our fearless Service Manager and he is the patient backbone of the corporation.
He is a terrific multi-tasker and he can also keep our technology up-to-date and be sure that everything will run effectively. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very reliable and he is always inspired in his work as he understands that the playback of a call can help someone.
The Products:
Eventide
Are you searching for an easy to use recording solution that is secure and trustworthy? You don't have to go anywhere else since the Eventide recording solutions is what you require.
These recorders are simple to use through the help of MediaWorks software and you may also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide can enhance constantly on a regular basis to make certain that they are going to meet the demands of the customers. If you'd like to know more about MediaWorks, you can always read it on the MediaWorks tab to find out more of its features. If you'd like to have a live demo of the product, you may call us today.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This service could be able to allow other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that will hook you up to your NexLog Recorder is MediaWorks. You could access this over the web browser in your secure network or through a desktop application downloaded in your computers.
The Capability of MediaWorks
Eventide MediaWorks can allow you to search, export, replay, melt away to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks PLUS software can certainly permit you to make quick call replay and browsing and it'll include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. With regards to the saved incidents, MediaWorks PLUS software can help you organize groups of connected calls. Every incident can be managed through a focused tab along with its graphical timeline view. This may allow you to control multiple incidents in only one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you'd like to make sure that it is going to be easier, incidents might be saved remotely on the source 911 recorder.
The key features would include the following:
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Audio Redaction
- Talking Time and date and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the products that we supply and also the personal experience as consumers. We always pay attention to your satisfaction and we're going to do the best that we can to ensure that you'll be pleased with the units.
We have the best engineers that can provide great service and product installation in Mobile, AL.
We've got service departments that are already prepared to manage the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we are going to combine our efforts with you to guarantee that you'll have a specialist system.
Service
Quality Recording Solutions will be able to provide multiple service agreements in Huntsville, AL to suit the requirements of the agency. Our offerings usually fall into 3 groups, but we can provide custom maintenance plans that can fit the requirements of clients.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software improvements and 24/7 remote monitoring and the service could be charged outside of the organization hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You have to know that software improvements and remote monitoring are included. With this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would mean that it's going to cover all the service and provide full access to the help desk 24 hours a day and 7 days each week. Software updates will unquestionably be accessible and 24/7 monitoring. You'll not need to worry about the parts and labor as they are included.
Training
Quality Recording Solutions can allow you to offer complimentary web training throughout the warranty period to ensure that the team would have the knowledge to use the software. We are going to want you to enjoy the experience with the merchandise so we will do everything to make certain that you are going to be confident when you are using the tools. We are going to make certain that we will offer you with on-site training at time of installation and also provide web-training throughout the first-year warranty and While it's under service contract.
During these sessions, you and your team could be guided step by step over the features of the software. Our goal is for you to go out feeling at ease that you know the features of the product that you availed.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can always provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We always do this so we can maintain the performance of voice recorders as technology ages. To find out more about this, you may call us directly.