Quality Recording Solutions Offer You Very Best Guidance Covering Radio Recorders In Columbus, Georgia
The main mission of Quality Recording Solutions is to make the communities a much safer place to be, offer support to public safety experts and also to accomplish these through the best services. We can make it probable by providing you affordable, effective, improvements and trustworthy voice and data recording samples to public safety and also support agencies in the Southeast.
We've got plenty of experience in aiding and serving 911 centers, fire stations, police stations, hospitals, financial institutions, government facilities and more so you may expect that we've got the proper equipment to give the requirements of any agencies in Macon, GA.
The Company's History And Culture
Quality Recording Solutions started in 2000 and it has grown in Roswell, Georgia. The organization always followed its value and also their strong devotion to family.
They also pay attention to the hard work and work balance for the employees. They understand that looking after a satisfied team of professionals can provide better quality service and customer relations.
We have more than forty years of experience in this industry and we've got team members that are trusted and beloved leaders in the public safety community in the east. If you'll ask around the neighborhood, responders, officials and telecommunicators know who we're.
The value of the business actually starts on the culture and personal relationships with clientele. We can certainly provide the best technical and personalized customer service while we're doing what we do. We always kept our growth intentional and focused and we're centering on quality. We've got been supplying a stellar product line in the Eventide Recording Equipment. Our solutions are currently providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers. QRS can even support legacy Eventide products for example the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also offer support for the merchandise for 7 years.
You may have a look at our website to learn more about us, our product and the services that we provide. We also give back to the community by supporting conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through special gifts and contributions to festivities at customer sites.
Service Location
We're providing our services to various companies situated in Alabama and Georgia and we're expanding to Florida, Tennessee and Mississippi. We are absolutely eager to provide terrific quality services and products to the Southeast.
The Key Members of The Team
John LoSchiavo
John is known as the President and Founding father of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. Before he decided to establish QRS, John became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also referred to as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John loves to play golf and he plays well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is an excellent leader indeed. He brought many things on the table that may encourage his team members.
His favorite advice is: take care of your consumers or someone else will!
Alex Spencer
Alex is known as the Regional Vice President of Quality Recording Solutions and he is the one who orchestrates every customer experience from the initial planning and makes surveys to installation and training. He is always committed in giving the demands of consumers and he also deals with our team to ensure that everything could be implemented.
Alex is serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even if he already has a wide experience in the industry, Alex still thinks that being a student is better since he will know more on how to offer wonderful services to customers.
Mark Maier
Mark has long been referred to as a fearless Service Manager and the backbone of the corporation. He was known for being a multi-tasker and he always guarantees that our technology is updated and running effectively.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He even worked in the communications unit of the Air Force National Guard. He is trusted and he is very inspired in the work he was in as he already understands that a playback might help somebody else.
Our Products:
Eventide
Do you would like to find a recording solution that is easy to use, secure and reputable? You don't have to look elsewhere because Eventide recordings is what you're searching for.
These recorders are really easy to use with the help of the MediaWorks software and it'll be accessible through the internet or your desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide enhances its software regularly to help meet the demands of the consumers and also the QRS will keep the system updated.
If you'd like to learn more about MediaWorks, you can read it on the MediaWorks tab and discover more about the features of the software. You may contact us if you would like to set up a live demo of the product and we will show you how we can suit your needs.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support a standards-compliant NG911 event logging web service that will enable other NG911 subsystems to deposit and get data like call routing logs and geo-location. This may enable other NG911 subsystems to acquire a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could enable you to connect your NexLog Recorder. You'll be able to get into this over the web browser in your secure network or over the desktop application that you downloaded.
MediaWorks' Capability
Eventide MediaWorks will enable you to search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software will even enable you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software can also enable you to organize groups of associated calls on the saved incidents since every incident will definitely be managed through a dedicated tab together with its graphical timeline view. This can allow you to control multiple incidents in one screen.
Once the additional calls are located, they'd be copied in an existing incident and allow you to develop a complete set of related media or calls. If you would like to make this easier, incidents can always be saved remotely on the source Call logger.
Here are the features that you must know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here at Quality Recording Solutions, we commit to the merchandise that we deliver and also the personal experience of our clients. We always consider your satisfaction more than anything and we will do anything to be sure that you would be pleased with our products.
We have the best engineers which could offer wonderful service and product installation in Waycross, GA.
We have service departments which are already prepared to take care of the system together with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we're going to combine our efforts with you to ensure that you'll have a specialist system.
Service
Quality Recording Solutions will provide multiple service agreements in Pensacola, FL to suit the needs of the agency. Our offerings typically fall into 3 categories, but we can offer custom maintenance plans that can fit the needs of buyers.
Normal
The standard service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also anticipate software improvements and 24/7 remote monitoring and the service can be charged outside of the corporation hours.
Telephone/Remote
This kind of service agreement can cover remote support and also offer access to the help desk. You need to realize that software improvements and remote monitoring are included. With this kind of plan, a service charge would only be incurred for on-site service and the customer will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which will mean that it'll cover all the service and provide full access to the help desk 24 hours a day and 7 days per week. Software updates can be available and 24/7 monitoring. You will not have to think about the parts and labor as they are included.
Training
Quality Recording Solutions can provide complimentary web training during the warranty period to guarantee that the team would have the knowledge in using the software. We unquestionably want you to enjoy using our products so we're going to ensure that you'd be confident in using these tools. We will offer on-site training at enough time of installation and offer web-training through the 1st year warranty and while it's under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our principal goal is to actually help you use the product without difficulty and understand all its features.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can offer you with service contracts so you may maintain the performance of your voice logger as technology ages.
We can even provide reconditioned systems that are actually refurbished to the original performance specifications. You'll be able to contact us to learn more information on the service.