Quality Recording Solutions Provide Very Best Ideas About Voice Recorders In Pensacola, Florida
Our mission here at Quality Recording Solutions is to help to make the neighborhoods a safer place, aid the public safety professionals and to accomplish all of this through individualized and friendly services. We might make this feasible by providing up-to-date, inexpensive, efficient and dependable voice and data recording solutions to public safety and support agencies in the Southeast.
We already have a lot of experience in servicing police stations, finance institutions, fire stations, 911 centers, government facilities, hospitals and more so you may expect that we've got everything that you need to provide the needs of businesses in Augusta, GA.
The History And Culture Of The corporation
Quality Recording Solutions was created in the year 2000 and it has grown in Roswell, Georgia. The corporation has always maintained its core values, strong devotion to family values, difficult work and also work balance for all the employees.
For all these years, the corporation has flourished due to these values. We know the looking after a satisfied and happy team of experts can bring better quality service and customer relations. We have more than 4 decades of experience in this industry and our team members are unquestionably beloved and trusted leaders in the public safety community in the Southeast. Basically, responders, officials and also telecommunicators know who we are.
The value of the company starts on the culture and personal relationships with the consumers. We will offer unparalleled technical and individualized customer service while we offer what we do. We always kept our growth targeted and intentional and we concentrate on quality more than anything else.
We have been providing an incredible product line in the Eventide Recording Equipment. We're supplying solutions for your analog, digital, T1, PRI, ISDN, VoIP, RoIP and different specialized integration. QRS also supports legacy Eventide products such as Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We could also provide support and parts for a minimum of 7 years for all our products.
You could have a look at our website to learn more about us, our product and the services that we provide. We can also enjoy giving back to the individuals that we serve by working with and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by remembering the dispatchers through giveaways and contributions to festivities at customer sites.
Service Location
We are providing different services to Alabama and Georgia and we would like to expand to Tennessee, Mississippi, and Florida. We're very excited to provide the best quality products and services for you.
The Key Members of The Team
John LoSchiavo
John is referred to as the President and Founder of Quality Recording Solutions. He has about 35 years of experience in sales, industry and leadership. John actually became a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis before he established QRS. He is also known as a member of APCO and NENA and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association. John is a lover of gold and he plays it well. He got a golf scholarship at Augusta State University and won the Augusta City Amateur Championship in 1983.
With all the talents, experiences and interests that John has, he is a good leader indeed. He brought many things on the table that may encourage his team members.
The favorite advice that he usually gives is: take care of your clients or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he is also the one that handles every customer experience from the initial planning and also produces surveys to installation and training. He was also the one who can ensure that everything will work just fine. He is very dedicated to his work and he offers the demands of the buyers.
He is also serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. Even so, in spite of all the experience that he has, Alex thinks that being a student is better since you would learn about the needs and wants of folks.
Mark Maier
Mark is actually our fearless Service Manager and he is the backbone of the corporation. He is known for being a multi-tasker and he always makes sure that our technology is up-to-date and running effectively. Mark has about 15 years of experiences in the installation and servicing phone, voicemail and automatic call distribution systems. He also served 6 years in the communications unit of the Air Force National Guard.
He is extremely trustworthy and he is always inspired in his work since he understands that the a playback of a call can surely help somebody else.
Our Products:
Eventide
Do you wish to look for a secure, reputable and simple to use recording solution? You don't have to look elsewhere because Eventide recordings is what you are looking for.
These recorders are incredibly simple to use through the MediaWorks software and it can be accessed through the web or desktop application, which will make the telephone and radio logger more accessible.
MediaWorks actually supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, system maintenance, data graphing and reporting, assurance call evaluating and more. Eventide also improves its software frequently to help meet the demands of the consumers and at QRS keep the system up to date.
To know more about MediaWorks, you can always read it on the MediaWorks tab to learn about the capabilities of this software. You can call us these days if you'd like to set up a live demo of the product and we will show you what it could do.
Eventide - Latest Hardware Offerings
The NexLog recorders can support standards-compliant NG911 event logging web service that may allow other NG911 to deposit and also retrieve data like geo-location and call routing logs. This will allow the other NG911 subsystems to obtain a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that will hook you up to your NexLog Recorder is MediaWorks. You are going to be able access this through the web browsers in your secure network or through a desktop application that you downloaded to your computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this could include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of linked calls when it comes to the saved incidents. Every incident can be managed through a focused tab along with its graphical timeline view. This will enable you to deal with multiple incidents in only one screen. When the additional calls are located, they are going to be copied in an existing incident and allow you to create a complete set of related calls or media.
If you would like to make sure that it will be easier, incidents can be saved remotely on the source 911 recorder.
The key features would include the following:
- Call Notes
- Desktop and Mobile Access
- Powerful Search Tools
- Incident Recording Management Instant Recall
- Text Message Replay
- Secure User Access to Recordings
- Geo-Location and Geo-Fencing Capabilities-
- Graphical TimeLine View
- Flexible Export & Email, Screen Replay
- Multiple-Channel Live Monitoring
- Waveform Displays, Voice Annotation
- Evaluate Calls with Quality Factor
- Audio Redaction
- Talking Date and time and Text Annotation
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we deliver and also the personal experience as buyers. We always pay attention to your satisfaction and we're going to do the best that we can to make certain that you will be pleased with the units.
We've got skilled engineers that are very professional and they provide great service and product installation in Lake City, FL.
We presently have service departments that are prepared to take care of the system along with the professional knowledge of the team. If you will install new wiring and repair the existing installations, we can combine our efforts with you to make sure that you can have a professional system.
Service
Quality Recording Solutions can provide multiples of service agreements in Biloxi, MS to suit the demands of your agency.
Our common offers are actually divided into 3 categories that is mentioned below, but we are going to be able to create custom maintenance plans that will fit your needs.
Regular
Regular service agreement covers all the service and full access to our help desk as long as it is business hours from 8 am to 6pm from Monday to Friday. During these days or hours, all of the parts and labor could be included. You could even expect software improvements and 24/7 remote monitoring. Any request outside of business hours can be subjected to a service charge.
Telephone/Remote
This kind of service agreement can cover remote support and offer access to the help desk. There may also be software improvements included along with remote monitoring. With this plan, a service charge could be incurred for on-site service and the customers will pay money for the parts.
Premium
The premium service agreement is actually a full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days every week. Software updates and also 24/7 monitoring could be included. You will not need to worry about anything since all the parts and labor is covered.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to be sure that the team can have the knowledge in using the software. We want you to enjoy the use of our products so we're going to ensure that you are going to be confident to use these tools. We can offer on-site training at the time of installation and provide web-training over the 1st year warranty and while it's under service contract.
During these sessions, you and your team would be guided step by step with the features of the software. Our goal is for you to use the product feeling at ease and you totally know the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can continue to offer the services needed for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can also offer service contracts to maintain the performance of the voice recorder as technology ages.
We even offer reconditioned systems which are refurbished to the original performance specifications. You will be able to contact us to learn more information on the service.