QRS (Quality Recording Solutions) Offer Us Top Advice Covering Radio Recorders In Meridian, Mississippi
Our primary mission at Quality Recording Solutions is to provide a much safer community for everyone and to also support public safety professionals. We want to do all these with the use of personalized and friendly services and all of it will be probable with our updated, inexpensive and trusted voice and data recordings meant for public safety and support organizations situated in the Southeast.
We're giving our wide range of experience when it comes to serving 911 centers, police stations, fire stations, financial institutions, government facilities, hospitals and more so you may expect that we have everything that the agencies in Atlanta, GA.
History And Culture Of The organization
Quality Recording Solutions was founded in 2000 in Roswell, Georgia. The corporation has long been focused on its core values and its strong devotion to family values. They always see the difficult work and work balance for the employees as they realize that having a happy and fulfilled team of professionals can provide better service quality as well as customer relations. We have more than 4 decades of experience in this industry and we also have team members that are beloved and trusted leaders in the public safety community in the southeast. If you are going to ask around , responders, officials and telecommunicators know who we are.
The value of the company will always be on the culture and personal relationships with the customers. We can provide the best individualized and technical customer service while doing what we can do. We always keep our growth focused and deliberate and we can concentrate on the quality of the services. We've got been giving the best product line in the Eventide Recording Equipment.
Our solutions are providing analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to present products in communication centers.
As of at this time, QRS is assisting legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for no less than 7 years.
If you want to know more about this, you could always check our website. Our products and services are all there so you can check it out.
We're also proven to give back to the folks that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We are going to be celebrating National Public Safety Telecommunicators Week over the remembering of dispatches by strategy for giveaways and contributions to festivities.
Service Area
We're serving different agencies in the States of Georgia and Alabama and we continue to expand to Mississippi, Tennessee and Florida. We are already excited to share and provide our quality services and products with the rest of the Southeast.
The Key Members of The Team
John LoSchiavo
John is the President and Founding father of Quality Recording Solutions and he actually has more than 35 years of combined experience in sales, leadership and industry. Before he launched QRS, John worked as a Director of Government Sales at Eyretel Inc., Sales Manager for Harris/3M and Director of Sales at CSI in Memphis. He is also a member of APCO and NENA and he also became the president of Roswell High School Foundation and the Bradshaw Men's Golf Association. John has always been a large fan of golf and he also plays it. He obtained a golf scholarship at Augusta State University and he also won the Augusta City Amateur Championship in 1983.
With all of these talents, interests and experiences, John is an incredible and exceptional leader and he has brought a lot of things on the table to encourage every member of the team.
His favorite advice is: take care of your clients or someone else will!
Alex Spencer
Alex is currently the Regional Vice President of Quality Recording Solutions and he was recognized to handle customer experience from the initial planning and also makes surveys to installation and training. He was also the one who can guarantee that everything will work just fine. He is very devoted to his work and he offers the requirements of the consumers.
He is now serving as an Alabama APCO Chapter Commercial Advisory Member, Georgia Emergency Communications Conference Co-Chair and a Georgian NENA 1st VP. However, in spite of all the experience that he has, Alex thinks that being a student is better since you would learn about the needs and wants of people.
Mark Maier
Mark is a fearless Service Manager and he is also known as the backbone of the company. He was a multi-tasker and he always makes sure that our technology is up-to-date and running correctly.
When it comes to the installation and servicing phone, voicemail and automatic call distribution systems, he already has 15 years of experience. He also worked in the communications unit of the Air Force National Guard. He is dependable and he is very inspired in the work he was in as he already understands that a playback might help someone else.
The Products:
Eventide
Are you trying to find an easy-to-use recording solution that's secure and trusted? You don't need to go anywhere else since the Eventide recordings is what you need.
These recorders are simple to use with the help of MediaWorks software and you could also access this on the internet or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks also supports integrative searching and browsing, live monitoring, audio playback, numerous file exporting options, assurance call and evaluating, data graphing and reporting and many more. Eventide can enhance continuously on a regular basis to make sure that they are going to meet the demands of the buyers. If you want to find out more about MediaWorks, you can always read it on the MediaWorks tab to find out about its capabilities. You can surely talk to us if you'd like have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can hold a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also retrieve data like call routing logs and geo-location. This type of service could also permit other NG911 subsystems to receive an incident's recorded media through RTSP.
NEXLOG 840
Normal Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that may allow you to connect your NexLog Recorder. You could access it over the web browser in the secure network of the agency or over the desktop application that was downloaded in the computers.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can enable you to make a quick call replay and browse and this may include spoken time and date announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software will be a great help to organize groups of associated calls on the saved incidents because every incident will be managed through a focused tab together with its graphical timeline view. This may be a good method to manage multiple incidents in one screen.
Once the additional calls are located, they would be copied in an existing incident and allow you to create a complete set of related media or calls. If you'll like this make this easier, incidents might be saved remotely on the source Call logger.
Here are the features that you need to know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Time and date and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Right here are Quality Recording Solutions, we commit to the items that we supply and also the personal experience as consumers. We consider your satisfaction above all else and we are going to do everything to ensure that you are going to be pleased and your units can be installed.
We absolutely have the best and the most skilled engineers which could offer terrific service and product installation in Dothan, AL.
We've got service departments which are already prepared to take care of the system along with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we will combine our efforts with you to guarantee that you are going to have an expert system.
Service
Quality Recording Solutions will offer multiple service agreements in Montgomery, AL to suit the needs of the agency. Our offerings will generally fall into 3 categories, but we can offer custom maintenance plans that can fit the requirements of the clients.
Regular
The normal service agreement will cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday. During these days or hours, the parts and labor are already included and you may also expect software improvements and 24/7 remote monitoring and the service can be charged outside of the business hours.
Telephone/Remote
This service agreement will certainly cover remote support and provide access to the help desk. You have to know that software improvements and remote monitoring are included. With this kind of plan, a service charge can be incurred for on-site service and the customer will pay for the parts.
Premium
The premium service agreement is actually a full extension of the 1st year warranty, which would suggest that it is going to cover all the service and provide full access to the help desk 24 hours a day and 7 days a week. Software improvements will absolutely be accessible and 24/7 monitoring. You'll not need to take into account the parts and labor because they are all included.
Training
Quality Recording Solutions will offer complimentary web training during the warranty period to make sure that the team will have the knowledge in using the software. We want you to enjoy using the items that we provide so we can guarantee that you'll be confident in using the tools. We're going to offer you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it is under service contract.
During these sessions, you and your team will be guided step by step with the features of the software. Our goal is for you to use the product feeling at ease and you completely know the features of the product.
Service For Legacy Products
Here are the discontinued/legacy products that our service center supports:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will continue to give the service necessary for discontinued/legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We can provide you with service contracts so you can maintain the performance of your voice recorder as technology ages.
We even offer reconditioned systems that are refurbished to the main performance specifications. You are going to be able to contact us to understand more information on the service.