QRS (Quality Recording Solutions) Give Us Very Best Advice About Call Loggers In Montgomery, Alabama
Our principal mission right here at Quality Recording Solutions is to provide a safer community for everyone and to give support to public safety experts. We want to do all these with the use of individualized and friendly services and all of it will be feasible with our up-to-date, affordable and dependable voice and data recording samples meant for public safety and support agencies situated in the Southeast.
We are offering our wide range of experience when it comes to serving 911 centers, police stations, fire stations, finance institutions, government establishments, hospitals and more so you may anticipate that we've got everything that the organizations in Albany, GA.
The History And Culture Of The organization
Quality Recording Solutions was founded in the year 2000 and it has grown in Roswell, Georgia. The company has preserved all its core values and provided work balance for all its employees.
This is the principal reason why the company has been flouring for all these years. We know the looking after a satisfied and happy team of professionals can bring better quality service and customer relations. We've got over forty years of experience in this industry and our team members are beloved and trusted leaders in the public safety community in the Southeast. Fundamentally, responders, officials and also telecommunicators know who we are.
The value of the company begins on the culture and personal relationships with the clients. We can provide unparalleled technical and individualized customer service while we do what we do well. We always kept our growth targeted and deliberate and we focus on quality more than anything else.
We've got been providing a stellar product line in the Eventide Recording Equipment. We offer solutions for analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to the present products in the communication centers. QRS is also supporting legacy Eventide products like Evolite, Marathon Pro, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can also offer support and parts for longer than 7 years.
You are going to be able to examine our website to understand more about us and our services and products. We also enjoy giving back to the people that we serve by joining and sponsoring conference events for the local chapters of APCO and NENA. We always celebrate National Public Safety Telecommunicators Week by praising the dispatchers through giveaways and contributions to festivities at customer websites.
Service Area
We're serving several businesses in the states of Alabama and Georgia and we're going to expand to Tennessee, Florida and Mississippi. We're very excited to share and offer our quality services and products with the rest of the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founding father of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M before he established QRS.
John is also a dynamic member of APCO and NENA. He also took over as the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
John is a fan and follower of gold and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With all these talents, experiences and interests, John leads the business as an example. He has bring a well-rounded team and encourages every member to bring everything that they have including their perspectives and experiences to the table. John's favorite piece of assistance is: take care of your consumers or someone else will!
Alex Spencer
Alex is the Regional Vice President of Quality Recording Solutions and he orchestrates each client experience from the initial planning and makes surveys to installation and training.
He is very committed to meet the requirements of the consumers with the best ability that he can muster and he manages our team to make certain that everything can be implemented smoothly. Alex is also referred to as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
Even with his wide experience in the industry, the philosophy of Alex is to always be a student and learn to be sure that product offerings at QRS will invariably meet the requirements of our buyers.
Mark Maier
Mark is actually our fearless Service Manager and he is the patient backbone of the organization.
He is also an impressive multi-tasker and he keeps our technology updated and be sure that everything runs perfectly. Mark can bring more than 15 years of experience in the installation and servicing phone, voicemail and automatic call distribution systems. He also served for about 6 years in the communications unit of the Air Force National Guard.
He is very trustworthy and he is always inspired in his work since he sees that it would help other individuals.
The merchandise:
Eventide
Are you attempting to find an easy-to-use recording solution that is secure and reputable? You don't need to go anywhere else since the Eventide recording samples is what you need.
These recorders are easy to use with the aid of MediaWorks software and you could also access this on the net or through a desktop application, which will make the telephone and radio logger more accessible.
MediaWorks can also support integrative searching and browsing, audio playback, assurance call and evaluating, data graphing and reporting, live monitoring, numerous file exporting options and more. Eventide is improving continually frequently to ensure that they can meet the demands of the clients. If you want to know more about MediaWorks, you can read this on the MediaWorks tab to learn about its features. If you want to have a live demo of the product, you can call us at this time.
Eventide - Latest Hardware Offerings
The NexLog recorders will be able to support stadnards-compliant NG911 event logging web service which could enable other NG911 to deposit and retrieve data like geo-location and call routing logs. This can enable the other NG911 subsystems to actually receive a recorded media incident through RTSP.
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
MediaWorks is the software that could allow you to connect your NexLog Recorder. You may always access this with the web browser in your secure network or through the desktop application that you actually downloaded.
MediaWorks' Capability
Eventide MediaWorks may help you search, replay, export, burn to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus software may even enable you to make a quick call replay and browse and it will include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more.
MediaWorks Plus software may be a good help when organizing groups of related calls on the saved incidents since every incident will surely be managed through a dedicated tab together with its graphical timeline view. This can be a good way to handle multiple incidents in one screen.
When the additional calls are actually located, they can be copied in an existing incident and allow you create a complete set of related media or calls. If you would like to make this easier, incidents can always be saved remotely on the source digital logging recorder.
Here are the features that you should know Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Flexible Export & Email, Screen Replay, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we commit to the merchandise that we supply and also the personal experience of our clients. We always pay attention to your satisfaction and we're going to do the best that we can to make certain that you will be pleased with the units.
We have the best engineers which could offer wonderful service and product installation in Valdosta, GA.
We have service departments that are already ready to handle the system along with the professional knowledge of the team. If you are going to install new wiring and repair existing installations, we can combine our efforts with you to ensure that you can get an expert system.
Service
Quality Recording Solutions can offer multiples of service agreements in Knoxville, TN to suit the needs of your agency.
Our common offers are actually divided into 3 groups that's mentioned below, but we are going to be able to create custom maintenance plans which will fit your needs.
Standard
The Regular service agreement will cover all the service and full access to our help desk during business hours from 8:00am to 6:00pm, Monday through Friday. During these days or hours, all of the parts and labor will be included. You could even expect software improvements and 24/7 remote monitoring. A service charge will be incurred for any service requested outside of business hours.
Telephone/Remote
This kind of service agreement can cover remote support and provide access to the help desk. There can be some software updates included as well as remote monitoring. Through this plan, a service charge will also be incurred for on-site service and the buyers would pay for the parts.
Premium
As for the premium service agreement, it's the full extension of the first-year warranty. This may cover all service and full access to our help desk 24 hours a day and 7 days a week. Software updates and also 24/7 monitoring are also included in this. You do not have to worry about anything because everything is covered.
Training
Quality Recording Solutions could also provide complimentary web training throughout the warranty to period to make sure that you and the team will be equipped to utilize your software to its full potential.
We're going to always want you to enjoy the experience with the merchandise that we are providing so we're going to do what we can to make certain that you may be confident in using these tools and make it an asset for your agency.
To do this, we're going to offer on-site training at enough time of the installation and we could also offer web-training on the first-year warranty and while under service contract.
On these sessions, you and your team will be lead step by step through the features of the software. Our goal is to help you walk away from your training feeling at east and understanding the full features and foundations of MediaWorks and the Eventide recording solution.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions can invariably provide all the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We are doing this for the consumers to help maintain the performance of their telephone recorder as technology ages. To learn more about this, you could call us directly.