QRS (Quality Recording Solutions) Offer Very Best Guidelines On Voice Loggers In Biloxi, MS
Our mission right here at Quality Recording Solutions is to give a safer community for all and to help support public safety professionals. We wish to do these with the aid of customized and friendly services. These things would be feasible because of our updated, affordable and reliable voice and data recording samples meant for public safety and support agencies in the Southeast.
We have a range of experience in dealing and serving 911 centers, fire stations, police stations, government facilities, hospitals, finance institutions and more so we definitely have the best equipment to manage and offer the requirements of organizations in Augusta, GA.
History And Culture Of The corporation
Quality Recording Solutions was launched in 2000 in Roswell, Georgia. The corporation has long been focused on its core values and its strong devotion to family values. They also consider the difficult work and work balance for all their employees since they realize that taking care of a happy and satisfied team of professionals will offer them with better service quality and customer relations. We already have over 4 decades of experience in this market and we also have team members that are trusted and beloved leaders in the public safety community in the southeast. If you will ask around, responders, officials and telecommunicators actually know who we are.
The value of the organization will invariably be on the culture and personal relationships with the customers. We can provide the best individualized and technical customer service while doing what we can do. We keep our growth deliberate and focused and we're going to also focus on quality services above all else. We have been giving a terrific product line in the Eventide Recording Equipment.
Our solutions include the giving of analog, digital, T1, PRI, ISDN, VoIP, RoIP and various specialized integration to existing products in communication centers.
QRS is currently helping legacy Eventide products like the Marathon Pro, Evolite, VR320, VR725, VR778, DIR911 and VR616, Marathon Advanced Systems, ASC recorders like the Evolutions and the Eyretel E500 and E1000. We can provide support for these products for a minimum of 7 years.
If you want to learn more about this, you may check our website. Our products and services are all there so you could check it out.
We're also proven to give back to the people that we serve by working with and supporting conference events for the local chapters of APCO and NENA. We're going to celebrate National Public Safety Telecommunicators Week by praising the dispatches by strategy for contributions and giveaways.
Service Location
We're giving services to different organizations situated in Georgia and Alabama and we're expanding towards Florida, Tennessee and Mississippi. We're definitely eager to give great quality products and services to the Southeast.
Meet The Key Members of The Team
John LoSchiavo
John is actually the President and the Founder of Quality Recording Solutions. He has over 35 years of experience in industry, sales and leadership. Before he launched QRS, John worked as the Director of Government Sales at Eyretel Inc., Director of Sales at CSI in Memphis and also a Sales Manager for Harris/3M.
John is also an active member of NENA and APCO and he became the President of Roswell High School Foundation and the Bradshaw Men's Golf Association.
Basically, John is an avid golfer and he received a golf scholarship at Augusta State University and also won the Augusta City Amateur Championship in 1983.
With these selection of talents, interests and experiences, John unquestionably leads the organization in an exceptional manner and he has bring in a well-rounded team and encourages every member to bring their unique perspectives and experiences to the table. The favorite piece of assistance that John always mentions is: take care of your customers or somebody else will!
Alex Spencer
As the Regional Vice President of Quality Recording Solutions, Alex handles every customer experience from the initial planning and make surveys to installation and training.
He is devoted to meet the demands of the buyers to the best of his ability and he always deals with our team to make sure that everything can be effectively implemented. Alex is also known as an Alabama APCO Chapter Commercial Advisory Member, Georgian NENA 1st VP and also as Georgia Emergency Communications Conference Co-Chair.
The philosophy of Alex is to always be a student so he can find out more about the demands of the customers and provide them with the best services and products.
Mark Maier
Mark is referred to as our fearless Service Manager and he is also the backbone of the corporation. He is known as a multi-tasker and he guarantees that our technology can be updated and running effectively. Mark has more than 15 years of experience when it comes to the installation and servicing phone, voicemail and automatic call distribution systems. He also stayed in the communication unit of the Air Force National Guard for 6 years.
He is extremely reliable and he is always inspired in his work since he sees that the a playback of a call can unquestionably help somebody else.
The Products:
Eventide
Are you searching for an simple to use recording solution that's secure and trustworthy? You do not have to go elsewhere as the Eventide recording solutions is what you need.
These recorders are simple to use with the help of MediaWorks software and you can also access this on the internet or through a desktop application, which will make the Eventide recorder more accessible.
MediaWorks will be able to support audio playback, data graphic and reporting, numerous file exporting options, integrative searching and browsing, assurance call and evaluating and live monitoring. Eventide is improving consistently on a regular basis to make sure that they could meet the demands of the customers. If you want to know more about MediaWorks, you could always read it on the MediaWorks tab to find out more of its features. You may also talk to us if you want to have a live demo of the product.
The Latest Hardware Offerings Of Eventide
The NexLog recorders can support a standards-compliant NG911 event logging web service that can enable other NG911 subsystems to deposit and also get data like call routing logs and geo-location. This kind of service can permit other NG911 subsystems to obtain an incident's recorded media through RTSP.
NEXLOG 840
Standard Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
NEXLOG 740
Regular Features:
- 1TB RAID1 Hard Drives
- Dual Hot Swappable Power Supplies
- Reports
- Expansion up to 540 channels (240 hard wired) in a single server
- System Alerts
- Capable of recording Analog, Digital, VoIP, RoIP, and Screen recording with in a single server solution
MediaWorks
What is MediaWorks?
The software that may hook you up to your NexLog Recorder is MediaWorks. You'll be able to get into this over the web browser in the secure network of your agency or over the desktop application that was downloaded in the computers.
The Capability of MediaWorks
Eventide MediaWorks will permit you to search, export, replay, burn off to CD/DVD/Blu-ray, reconstruct incidents and more. MediaWorks Plus Software can permit you to make a quick call replay and browsing and this can include spoken date and time announcements, instant recall mode, advanced incident recording management features, advanced two-dimensional graphical timeline view, simultaneous multi-channel replay and more. MediaWorks PLUS software will enable you to organize groups of associated calls on the saved incidents. The incidents could be managed with a focused tab together with a graphical timeline view. This may allow you to deal with multiple incidents in only one screen. When the additional calls are located, they'd be copied in an existing incident and allow you to make a complete set of appropriate calls or media.
If you want to make sure that it is going to be easier, incidents may be saved remotely on the source digital logging recorder.
Here are the key features: Geo-Location and Geo-Fencing Capabilities, Graphical TimeLine View, Flexible Export & Email, Screen Replay, Multiple-Channel Live Monitoring, Waveform Displays, Voice Annotation, Evaluate Calls with Quality Factor, Call Notes, Desktop and Mobile Access, Powerful Search Tools, Incident Recording Management, Instant Recall, Text Message Replay, Secure User Access to Recordings, Audio Redaction, Talking Date and time and Text Annotation.
https://www.eventidecommunications.com/products/incident-replay-software
Service
Guarantee
Here at Quality Recording Solutions, we're always devoted to the products that we supply and also your personal experience as consumers. It's vitally important to satisfy our consumers and we are going to do everything to make sure that you'll be pleased and your units can be appropriately installed. We also have skilled field engineers which are proud of their speedy service and product installation in Vicksburg, MS.
The service department will absolutely be prepared to handle the system together with the professional knowledge that our team has to offer. By installing new wiring as well as repairing existing installations, our team can collaborate with you to ensure that you are going to be equipped with an expert system.
Service
Quality recordings can provide multiple service agreements in Pensacola, FL to help suit the needs of the agency. Our offers commonly fall into 3 classes, but we might make custom maintenance plans based on your needs.
Regular
The regular service agreement would really cover the service and full access to our help desk during business hours from 8 am to 6 pm, Monday to Friday.
During these days or hours, the parts and labor are included. You can also expect software improvements and 24/7 remote monitoring and the service charge will simply be incurred outside of the business hours.
Telephone/Remote
This service agreement will cover remote support and offer access to the help desk. There will be software updates and remote monitoring. For this plan, there could be a service charge for on-site service and the customer would pay money for the parts as well.
Premium
The premium service agreement is a full extension of the first-year warranty which means that it would cover all the service and full access to our help desk 24 hours a day and 7 days each week. The software improvements can also be available. You won't have to worry about anything since parts and labor are included.
Training
Quality Recording Solutions can offer complimentary web training during the warranty period to ensure that the team would have the knowledge in using the software. We undoubtedly want you to enjoy using our products so we will make sure that you would be confident in using these tools. We will provide you with on-site training at the time of installation and provide web-training throughout the first-year warranty and while it's under service contract.
During these sessions, you and your team could be guided step by step with the features of the software. Our goal is for you to make use of the product feeling at ease and you completely understand the features of the product.
Service For Legacy Products
These are the discontinued or legacy products that we support:
- Eyretel E500
- Eyretel E1000
- ASC Pro
- ASC Advanced
- ASC Compact
- Eventide VR240
- Eventide VR320
- Eventide VR725
- Eventide VR778
- Eventide VR615
- Eventide DIR911 and DIR911t
- RevCord
Quality Recording Solutions will invariably continue to offer the services required for legacy Eyretel (Lanier), ASC, Revcord and Eventide product lines. We do this to maintain the performance of your radio recorder as technology ages. We might also provide reconditioned systems that were actually refurbished to the main performance specifications. You could call us to understand more about this.